Phone Triage Medical Assistant - Endocrinology for Kids

University Physicians’ Association is seeking a detail-oriented and compassionate part-time Phone Triage Medical Assistant to join our Endocrinology for Kids team in Maryville, TN. This position is ideal for someone who thrives in a fast-paced environment, demonstrates strong clinical judgment, and is committed to delivering exceptional patient care.

The selected candidate will play a key role in supporting both patients and providers by ensuring timely communication, accurate documentation, and a seamless care experience. Strong familiarity with electronic medical records, patient assessment, and clinical protocols is essential.

• Alternating bi-weekly schedule (40 hours per pay period)
• Week 1: Wednesday, Thursday, and Friday (8:00am to 4:30pm)
• Week 2: Wednesday and Thursday (8:00am to 4:30pm)

Responsibilities include, but are not limited to:

• Answering patient calls and assessing medical needs
• Accurately documenting symptoms, medical history, and concerns
• Providing patient instructions based on clinical protocols
• Assisting with scheduling appointments and coordinating care
• Managing prior authorizations and obtaining pre-certifications for imaging (MRI, CT scans)
• Communicating test results in a timely and professional manner
• Processing prescription refill requests in compliance with established guidelines

We offer a comprehensive benefits package, including:

• Paid Time Off (PTO), Paid Holidays, Sick Leave
• Medical, Dental & Vision Insurance
• Short & Long-Term Disability
• Life Insurance, Critical Illness Coverage, & Accidental Insurance
• 401(k) Retirement Plan with Company Match and immediate Vesting
• …and more!

• Medical Assistant Certification is preferred.
• Strong communication skills, attention to detail, time management, and organization are critical to the overall success of the candidate.
• Minimum of 1-year previous medical experience.