Wooster Heart Group (WHG)
Bloomington Medical Services

The Medical Assistant at Wooster Heart Group supports cardiology providers by performing clinical, administrative, and patient coordination duties that promote efficient clinic operations and high-quality patient care. This role assists physicians and advanced practice providers in the evaluation and treatment of patients with cardiovascular conditions and supports diagnostic testing, procedural preparation, and ongoing cardiac care management.

Medical Assistants in this specialty environment must be able to work in a fast-paced setting while maintaining excellent patient communication, attention to detail, and adherence to clinical protocols.

The Medical Assistant reports directly to the Practice Manager, who provides oversight for all operational, administrative, and clinical responsibilities. The Medical Assistant works collaboratively with WHG physicians and advanced practice providers to support the delivery of high-quality cardiovascular care.

Clinical responsibilities involve direct patient care and assisting providers with cardiovascular evaluations and procedures.

Responsibilities include:

• Rooming patients and obtaining vital signs including blood pressure, heart rate, weight, and oxygen saturation

• Obtaining detailed cardiovascular medical histories

• Preparing patients for provider examinations and diagnostic testing

• Assisting providers during examinations and minor in-office procedures

• Performing electrocardiograms (EKGs/ECGs)

• Preparing patients for cardiac diagnostic testing such as stress testing, echocardiography, and monitoring studies

• Explaining procedures and instructions to patients

• Supporting care coordination for patients with cardiac devices such as pacemakers or ICDs

Administrative responsibilities support the coordination of cardiology care and clinic operations.

Responsibilities may include:

• Maintaining confidentiality of patient health information in compliance with HIPAA

• Coordinating cardiac testing and procedures

• Obtaining insurance authorizations and pre-certifications for diagnostic studies and procedures

• Updating and maintaining accurate patient records in the electronic medical record

• Following up with patients regarding test results, instructions, or care plans

• Monitoring and responding to patient portal messages as directed

• Ordering laboratory tests and cardiac imaging studies per provider direction

• Managing inventory of clinical supplies and ordering as needed

Medical assistants may assist with general office operations when needed to support clinic flow.

Responsibilities may include:

• Answering phones and assisting with patient inquiries

• Greeting and directing patients

• Assisting with appointment scheduling

• Filing and scanning documents

• Performing data entry and documentation support

Medical Assistants at WHG develop specialized knowledge in cardiovascular care and assist providers with cardiology-specific workflows.

Responsibilities may include:

• Supporting patients undergoing evaluation for coronary artery disease, heart failure, arrhythmias, and structural heart conditions

• Preparing patients for cardiac diagnostic procedures

• Assisting with coordination of cath lab or electrophysiology procedures

• Supporting patient education related to cardiac medications, lifestyle modifications, and follow-up care

• Ability to multitask and manage competing priorities in a fast-paced cardiology practice

• Strong interpersonal skills when interacting with patients, families, and clinical staff

• Ability to communicate complex medical information clearly to patients

• Knowledge of basic cardiovascular terminology and procedures preferred

• High level of attention to detail and organizational skills

• Graduate of an accredited Medical Assistant program required; certification required