Medical Support Assistant (MSA)

In this role, you will be the designated Medical Support Assistant (MSA) Scheduler/Receptionist responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230 - Outpatient Scheduling and Process and Procedures.

All staff are able to work remotely.

Pay: $22/hr

• Works with Supervisor/Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor.
  
• Works with Supervisor/Lead Scheduler to achieve all patient communications are completed on time and appropriately.
  
• Coordinates and authorizes Veteran care with community providers that the VA does not supply or cannot supply timely.
  
• Communicates with internal medical providers on rules and regulations for VA Community Care and advises on appropriate processes.
  
• Personnel shall notify their contracting supervisor when automated systems are not performing as needed.
  
• Validates and update patient demographic information.
• When records are received, the contractor will ensure that all necessary health/administrative information are processed to be integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VistA).
  
• Properly processes community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems and/or other systems as needed.
  
• Screens/receives phone calls in a courteous and timely manner.
  
• Responds to telephone inquiries regarding delivery of services.
  
• Daily computer use of Microsoft office products to include Excel, Word, Outlook & Microsoft Teams.
  
• Perform appointment scheduling, tracking, pre and post- appointments contacts as required.
  
• The contractor performs quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents.
  
• Other duties as assigned.

QUALIFICATIONS

• Contractor personnel shall be a citizen of the United States of America.
  
• Have a High School education or GED equivalent.
  
• Oral and written proficiency with English
  
• Basic computer skills
  
• Type at least 50 WPM
  
• Have no health or physical disability restrictions that interfere with the performance of assigned duties.
  
• Basic medical terminology knowledge
  
• Minimum 6 months customer service experience

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