About Total Care Connect

Total Care Connect (TCC) is a mobile integrated health organization delivering in-home clinical and preventive care to members across Ohio and surrounding regions. We support health plans, health systems, and value-based organizations by reaching members where they are — in their homes and communities — to improve access, close care gaps, and reduce avoidable utilization.

As a tech-enabled, field-based care delivery organization, our teams provide a range of services including preventive care, chronic condition support, transition-of-care visits, member engagement, and navigation. We operate with a focus on high-quality member experience, operational excellence, and coordinated care across clinical and administrative teams.

Job Summary

The Medical Assistant focuses on patient outreach and care coordination, handling both the front-of-house (administrative) and back-of-house (clinical) operations in a call-center type setting.

Pay: $22-26/hr
Benefits package: Health, dental, vision insurance; paid time off; 401(k)/retirement; disability

Core Responsibilities

• Conduct initial outreach to recently discharged members.

• Take and record vital signs, medical histories, and patient information.

• Assist in billing and coding.

• Order and keep inventory of medical supplies.

• Enter and maintain accurate patient records in electronic medical systems.

• Educate patients on preventive care, medication usage, and post-treatment instructions.

• Schedule appointments and manage patient flow.

• Prioritize outreach based on clinical needs and post-acute risk factors.

• Determine the appropriate intervention pathway

• Confirm discharge details, evaluate immediate needs, and assess potential barriers to care.

• Coordinate with the Care Coordination team to ensure visits are scheduled within required timeframes (24–72 hours).

• Support members with education, planning, and navigation during early post-discharge periods.

• Ensure accurate documentation in TCC’s care platform and maintain program compliance.

• Assist in building and improving TOC workflows, SOPs, and process standards.

• Collaborate across internal teams to improve operational effectiveness.

Qualifications

• Associates degree or Medical Assistant certification

• 1-3 years of experience in medical assistant or adjacent role.

• Strong organizational, multitasking, and problem-solving skills.

• Excellent verbal and written communication skills, with empathy for patients.

• Comfort using scheduling platforms, Microsoft Teams, email, and digital communication tools.

• Ability to coordinate transportation logistics and provide patient support.

• Self-motivated, detail-oriented, and able to work independently.

• No specific licenses required, though prior healthcare experience is highly preferred.

Physical Requirements

• Ability to work at a computer for extended periods.

• Ability to communicate clearly via phone, email, or video platforms.

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