Technician II: IT (Full-time, On-site Required)
Technician II: IT
Pagosa Springs Medical Center - Pagosa Springs, CO 81147
Position HighlightTake your healthcare IT career to the next level by supporting critical infrastructure, leading end-user support initiatives, and helping ensure the reliable operation of technology systems that support patient care.
Position SummaryPagosa Springs Medical Center (PSMC) is seeking an experienced and service-oriented IT Technician II to join our Information Technology team.
This position serves as a key technical resource responsible for coordinating, planning, and leading end-user support activities throughout the organization. The IT Technician II provides advanced technical support, assists with infrastructure maintenance, supports server and network environments, implements technology solutions, and collaborates with leadership to ensure organizational technology needs are met.
The ideal candidate is a strong problem solver who enjoys helping others, can manage multiple priorities, and possesses experience supporting enterprise technology environments.
Schedule Highlights- Full-time position (40+ hours per week)
- Participation in on-call rotation required
- Occasional after-hours maintenance and project work may be required
- On-site position located in Pagosa Springs, Colorado
- Serve as a primary resource for Tier 1 and Tier 2 support requests
- Troubleshoot and resolve hardware, software, network, and system issues
- Provide support in person, by phone, and remotely
- Escalate complex issues appropriately while maintaining ownership of issue resolution
- Assist users with technology-related questions and training
- Assist with maintenance and support of:
- Server environments
- Operating systems
- Network infrastructure
- Telecommunications systems
- End-user computing devices
- Monitor system performance and proactively identify potential issues
- Support software deployments, updates, and patch management
- Assist with system security and compliance efforts
- Install, configure, and maintain:
- Workstations
- Printers
- Peripheral devices
- Mobile devices
- Software applications
- Perform preventive maintenance and minor repairs
- Maintain inventory of hardware and software assets
- Assist with equipment evaluation and implementation projects
- Assist with technology projects and organizational initiatives
- Identify opportunities to improve workflows and technology utilization
- Develop and maintain technical documentation and procedures
- Recommend hardware, software, and process improvements
- Support implementation of new technologies and solutions
- Build strong relationships with employees throughout the organization
- Communicate effectively with both technical and non-technical users
- Provide technology education and support
- Maintain timely communication regarding support requests and system issues
- Serve as a positive ambassador for the IT department and PSMC
- Provide cross-coverage for other IT team members
- Monitor system alerts and dashboards proactively
- Assist with vendor coordination and managed service relationships
- Participate in on-call support as assigned
- Support disaster recovery and business continuity initiatives
- Associate's degree in Computer Science, Information Technology, Electronics, or related field preferred but not required
- Bachelor's degree in Computer Science, Information Technology, Electronics, or related field preferred but not required
- Equivalent education, training, and experience will be considered
- Minimum three (3) years of experience as a technical support technician, IT support specialist, help desk technician, or similar role preferred
- Experience supporting enterprise environments strongly preferred
- Healthcare IT experience preferred but not required
- Current AHA BLS (Heartsaver) certification required
- Strong knowledge of:
- Microsoft Windows environments
- Linux operating systems
- Hardware and software troubleshooting
- Networking fundamentals
- Server support
- Advanced computer skills required
- Ability to define problems, analyze data, and provide recommendations
- Proven ability to manage multiple projects and priorities simultaneously
- Strong documentation and organizational skills
- Excellent customer service skills
- Strong written and verbal communication abilities
- Ability to explain technical concepts to non-technical users
- Strong critical thinking and problem-solving skills
- Ability to remain calm and effective in high-pressure situations
- Self-motivated with strong initiative and accountability
- Opportunity to support mission-critical healthcare technology
- Diverse responsibilities spanning infrastructure, support, and systems administration
- Collaborative team environment
- Exposure to a wide variety of technologies and healthcare applications
- Meaningful work supporting patient care and hospital operations
- Opportunity for continued professional growth and development
- Base Compensation Range: $22.45 - $34.70 hourly, based on 0-22 years of relevant experience.
- Benefits include generous paid time off, separate sick leave, health, dental, vision, life and AD&D insurance, long-term disability and option for short-term disability, and retirement plan with employer contribution.
- Job Type: Full-time
- Shift Type: Weekdays, subject to on call requirements
- Anticipated End Date for Posting: June 8, 2026. The deadline may close sooner due to an unanticipated business necessity, such as an incumbent vacating the role earlier than anticipated. You are encouraged to apply well in advance of the deadline.
Pagosa Springs Medical Center is an Equal Opportunity Employer. All qualified applicants will be considered for employment, and we will not discriminate against any person on the basis of race, color, national origin, disability, age, sex, religion, creed, ancestry, sexual orientation, marital status, or any other characteristic protected by law. Offers of employment are contingent upon successful completion of a pre-employment health and drug screen and background check.
About Pagosa Springs Medical CenterPagosa Springs Medical Center is a Critical Access Hospital serving Pagosa Springs and Archuleta County in southwest Colorado. Our Information Technology team plays a vital role in supporting patient care, operational excellence, cybersecurity, and healthcare technology throughout the organization.
Located in beautiful Pagosa Springs, Colorado, our community offers exceptional outdoor recreation, hiking, fishing, skiing, mountain biking, and the world's deepest geothermal hot springs. Our culture is guided by our WISER values: Wholeness, Integrity, Stewardship, Excellence, and Respect.