Business Area Manager

The Business Area Manager works with the Director(s) of Business Development to promote the growth and sustainability of Life Flight Network service lines through proactive, industry-leading service delivery and customer education; while promoting exceptional customer experiences.

A Business Area Manager must hold an operational position with LFN. This requirement may be waived if applicant has significant experience in air medical as related to business, area outreach and development The Business Area Manager will maintain an operational position consisting of one shift per pay period. Operational proficiency as outlined in the operational position job function such as Flight RN, Flight Paramedic, HEMS Pilot, etc. will be maintained in the manager's respective specialty.

Applicable to the operational requirements of this position, the manager will also be subject to the Crew Safe Weight Policy. In the event a manager exceeds the weight limit, they will be allowed to assume all administrative responsibilities until flight status is resumed. All other requirements of the Crew Safe Weight Policy apply to this position.

The Business Area Manager will be required to drive personal or company vehicles whenever and wherever business needs necessitate.

*Candidates may be eligible to receive up to $10,000 in Relocation Assistance, depending on the distance of the relocation*

QUALIFICATIONS:

• Bachelor’s degree in healthcare, aviation management, business administration or a related field preferred. Will substitute years of experience for years of education.
• 2-3 years managerial experience in EMS, Air Medical, Healthcare or related field preferred
• Experience with air medical transport is strongly preferred
• Meets minimum qualifications of applicable job specialty, with operational background preferred
• Demonstrated communication skills, including outstanding written and verbal communication with peers, patients, families, customers and the community
• Knowledge of business development specific to healthcare, air medical or EMS environment preferred
• Must hold a valid driver’s license, have access to an automobile in good repair, be able to provide proof of auto insurance, meet LFN’s Driver’s Policy Requirements and able to travel whenever to wherever business needs necessitate
• Must reside within 60 miles or 60-minute commute of designated service area, unless prior written exemption is approved by CBO
• The Business Area Manager will maintain an operational position consisting of 24 hours of operational time per pay period, unless prior written exemption is approved by CBO. Written exemptions will be reviewed annually and may be approved temporarily or permanently.
• Proficient in Microsoft 365 and Teams applications
• Available to work on short notice in the event of staffing/scheduling issues and business development needs, including weekends, holidays and evenings

ESSENTIAL DUTIES AND RESPONSIBILITIES IN SUPPORT OF LIFE FLIGHT NETWORK’S FOUNDATIONAL PILLARS AND VALUES:

Mission: “To save lives with industry leading care and transport.”

Life Flight Network’s Business Area Managers are committed to the successful delivery of industry leading care and transport, as well as the well-being, safety and satisfaction of our patients, customers, and business partners. The Business Area Manager carries out Life Flight Network's mission by supporting healthy and sustainable growth for the company, while striving for seamless integration of services to meet the needs of our patients and customers. A Life Flight Network Business Area Manager must process an unwavering commitment to Safety,Clinical and Aviation excellence, while providing Education, Communication, and Quality business relationships based on trust, accountability, and respect.

SAFETY:

As safety ambassadors of Life Flight Network, the Business Area Manager provides safety training and education while partnering with customers to implement best practices at all levels of the transport process. The ideal Business Area Manager will model and promote Life Flight Network’s culture of safety internally and externally. Before implementation, all business initiatives are vetted through the Safety and Risk Management department and are continuously evaluated to ensure the highest degree of safety is provided to our patients, employees, and the public. At Life Flight Network, safety really is FIRST!

QUALITY:

Through internal and external relationship management efforts, Business Area Managers contribute to Life Flight Network’s ongoing commitment to provide the highest quality service. Transparency across service lines supports an effective quality management process to identify, track, and provide solutions. Externally: Identify barriers and opportunities to improve overall customer experience, growth, development, and innovation; Internally: Collaborate with other Life Flight Network team members and leadership while embracing a culture of safety, effective communication, respect, adaptability, resilience, quality, accountability, risk management and mitigation, and Just Culture, for yourself, the customer, the patient, and the employees of Life Flight Network.

Effective Business Area Managers will maintain an in-depth knowledge of our partners' capabilities, geographical challenges, and transport limitations to effectively evaluate transport data and analyze trends to support customer success, ensuring an understanding of referral dynamics and asset needs. Business Area Managers will apply data-driven solutions to improve processes that ensure our partners and customers have access to industry-leading care and transport. Business Area Managers will have an in-depth knowledge of our partners' capabilities, geographical challenges, and transport limitations throughout our service areas to identify process improvement opportunities for growth.

SERVICE EXCELLENCE:

Service excellence is the foundation of the Business Area Manager role. This is achieved through fostering new and ongoing customer relationships, continuous process evaluation, collaboration, accessibility to partners, and active participation in local, state, and national boards and councils to promote our mission and values. The Business Area Manager strives to ensure ease of use and accountability to provide our customers with high value and service excellence. The use of customer surveys and open customer dialogue allows Life Flight Network to exceed the customer's expectations for innovative problem-solving and service excellence.

LEADERSHIP:

Business Area Managers model Life Flight Network’s Safety, Quality, and Service Excellence culture in everyday interactions with partners and model company policy and best practices for Life Flight Network’s employees. Business Area Managers are the face of Life Flight network when collaborating or communicating with other healthcare, EMS, law enforcement or local government leaders.