Medical Receptionist

About Company:

PCC Medical Holding, LLC (Physician Care Centers) is a dynamic and fast-growing company of primary medical offices throughout the country. Specializing in family medicine and the Medicare population, we have grown to more than 50 clinics, 90 providers, and 500 employees spanning Florida, Georgia, South Carolina and Texas. Our goal is to guide our patients to healthy and enjoyable lives.

Our culture is to be intentionally kind to one another by treating each other with respect and empathy. The most impactful leadership lessons are taught by example. In leading, teaching, and coaching our organization to demonstrate the care, tolerance, and respect we want to see, we lead by example throughout our organization.

About the Role:

The Medical Receptionist serves as the first point of contact for patients and visitors in a healthcare setting, playing a crucial role in creating a welcoming and efficient environment. This position is responsible for managing patient appointments, handling inquiries, and ensuring accurate and confidential processing of patient information. The Medical Receptionist coordinates communication between patients, medical staff, and administrative personnel to facilitate smooth daily operations. They are essential in maintaining organized records and supporting billing and insurance processes. Ultimately, this role contributes significantly to patient satisfaction and the overall effectiveness of the medical facility.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a receptionist or administrative role, preferably in a medical or healthcare environment.
• Basic knowledge of medical terminology and healthcare procedures.
• Proficiency with computer systems and electronic health record (EHR) software.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Certification as a Medical Administrative Assistant or similar credential.
• Experience with specific EHR platforms such as Epic, Cerner, or Meditech.
• Familiarity with insurance billing and coding processes.
• Bilingual abilities, especially in Spanish and English.
• Training in customer service or patient relations.

Responsibilities:

• Greet and check in patients upon arrival, verifying personal and insurance information accurately.
• Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
• Answer phone calls and respond to patient inquiries regarding services, appointments, and general information.
• Maintain patient records and ensure confidentiality in compliance with HIPAA regulations.
• Coordinate with medical staff to communicate patient needs and update appointment statuses.
• Process billing information and assist patients with insurance forms and payment procedures.
• Manage office supplies and ensure the reception area is clean, organized, and professional.

Skills:

The Medical Receptionist utilizes strong organizational skills daily to manage appointment schedules and patient records efficiently, ensuring smooth clinic operations. Effective communication skills are essential for interacting with patients, medical staff, and insurance providers, facilitating clear and compassionate exchanges. Proficiency with EHR software and general computer literacy enable accurate data entry and retrieval, which supports billing and administrative tasks. Attention to detail is critical when verifying patient information and handling confidential data to maintain compliance with privacy regulations. Additionally, problem-solving skills help address patient concerns and resolve scheduling conflicts promptly, contributing to a positive patient experience.