Medical Receptionist

About Company:

PCC Medical Holding, LLC (Physician Care Centers) is a dynamic and fast-growing company of primary medical offices throughout the country. Specializing in family medicine and the Medicare population, we have grown to more than 50 clinics, 90 providers, and 500 employees spanning Florida, Georgia, South Carolina and Texas. Our goal is to guide our patients to healthy and enjoyable lives.

Our culture is to be intentionally kind to one another by treating each other with respect and empathy. The most impactful leadership lessons are taught by example. In leading, teaching, and coaching our organization to demonstrate the care, tolerance, and respect we want to see, we lead by example throughout our organization.

About the Role:

The Medical Receptionist serves as the first point of contact for patients and visitors in a healthcare setting, playing a crucial role in creating a welcoming and efficient environment. This position is responsible for managing patient appointments, handling inquiries, and ensuring accurate and confidential processing of patient information. The Medical Receptionist coordinates communication between patients, medical staff, and administrative personnel to facilitate smooth clinic operations. By maintaining organized records and managing front desk activities, this role supports the overall delivery of quality patient care. Ultimately, the Medical Receptionist contributes to a positive patient experience and the effective functioning of the medical office.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a medical office or healthcare environment preferred.
• Basic proficiency with computer systems and electronic health record (EHR) software.
• Strong communication and interpersonal skills.
• Ability to handle sensitive patient information with discretion and maintain confidentiality.

Preferred Qualifications:

• Certification as a Medical Receptionist or Medical Administrative Assistant.
• Experience with specific EHR platforms such as Epic, Cerner, or Meditech.
• Knowledge of medical terminology and insurance billing processes.
• Bilingual abilities, especially in Spanish or other commonly spoken languages in the community.
• Customer service experience in a healthcare or related setting.

Responsibilities:

• Greet and check in patients upon arrival, verifying personal and insurance information accurately.
• Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
• Answer incoming phone calls, respond to patient inquiries, and direct calls to appropriate medical staff.
• Maintain patient confidentiality and comply with HIPAA regulations in handling sensitive information.
• Process patient paperwork, including intake forms, consent forms, and billing information.
• Coordinate with medical staff to ensure timely patient flow and communicate any delays or changes.
• Manage front desk operations, including maintaining a clean and organized reception area.
• Assist with billing and insurance verification as needed, collaborating with the billing department.

Skills:

The Medical Receptionist utilizes strong organizational skills daily to manage appointment schedules and patient records efficiently, ensuring smooth clinic operations. Effective communication skills are essential for interacting with patients, medical staff, and insurance providers, facilitating clear and compassionate exchanges. Proficiency with EHR software and basic computer applications enables accurate data entry and retrieval, supporting clinical and administrative workflows. Attention to detail is critical when verifying patient information and processing billing to prevent errors and maintain compliance. Additionally, problem-solving skills help the receptionist address scheduling conflicts and patient concerns promptly, contributing to a positive healthcare experience.