Supervisor - Primary Care West Haven - Amity, Wallingford, and Cheshire Offices

Job Category: Management Requisition Number: SUPER001726

Posted: May 5, 2026

Full-Time

PACT Primary Care West Haven - Greater New Haven New Haven, CT 06501, USA

Salary Range: $55,000.00 to $75,000.00 a year

PACT MSO is a Management Service Organization that supports numerous physician groups. We offer health benefits, paid time off, and a friendly working environment. We are a medium sized company with a family atmosphere.

PACT MSO has a busy Internal Medicine Group with multiple locations seeking a Supervisor. The position will travel to Amity, Wallingford, Cheshire and others as needed. The hours are Monday through Friday.

The Supervisor provides leadership and operational oversight to the staff. They work collaboratively with other departments and divisions, plan, organize, and troubleshoot issues. Resolves complex issues, timecards, schedules, and address discipline and performance issues.

Essential Functions - Supervisor

• Lead and manage employees in the department.
• Resolve complex issues that relate to patient, operations, and work flow.
• Resolves continued issues by creating and developing processes that adapt to changes
• Train employees in the department including coaching, and addressing any performance or discipline issues
• Complete yearly performance reviews
• Maintain training materials and process / procedures
• Review and approve timecards, while managing time off and work schedules
• Respond to patient issues, physician directives, and operational needs
• Works with manager on department and divisional initiatives

Skills and Knowledge - Supervisor

• Full understanding of department work flow, systems, and procedures
• Communicates directly and clearly
• Demonstrated knowledge of computers

Education and Experience

• High school diploma or equivalent
• Epic experience required
• 5 years of experience in the department or similar department
• 2 or more years in a supervisor or manager role

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Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.