Automotive Business Development Manager

Location: McGrath Acura of Libertyville
Job Type: Full-Time

McGrath Acura of Libertyville is a high-performing dealership within the McGrath Automotive Group, committed to excellence in both customer experience and operational performance. Our BDC is a critical driver of traffic, retention, and revenue.

We are seeking a results-driven Business Development Manager to lead, coach, and elevate our BDC team. This role is responsible for driving performance, accountability, and consistency across all customer touchpoints.

• Lead, train, and develop a team of BDRs
• Track and manage KPIs: calls, appointments set/shown, and sold
• Enforce CRM processes and ensure quality follow-up
• Improve appointment show rates and conversion performance
• Collaborate closely with Sales and Service leadership
• Monitor call quality, provide coaching, and drive accountability
• Analyze data and implement strategies to improve results

• Proven BDC, automotive sales, or call center management experience
• Strong leadership and coaching ability
• Experience with CRM tools (VinSolutions preferred)
• Data-driven mindset with a focus on results and accountability
• High level of organization and communication skills

• Competitive salary + performance-based bonus plan
• Leadership role with real impact on dealership growth
• Ongoing training and development
• Fast-paced, performance-driven culture