Business (Commercial) Insurance Account Manager

Join our dynamic team as a Business (Commercial) Insurance Account Manager!

Are you passionate about providing exceptional customer service and thrive in a collaborative environment? As a Business (Commercial) Insurance Account Manager with us, you'll be at the heart of our mission to deliver outstanding insurance solutions to our valued clients. We're looking for a proactive, team-oriented individual to help our clients navigate their insurance needs, grow lasting relationships, and contribute to our collective success.

The work schedule can be in-office (Hudson, MA) or hybrid. Work hours: M-Th 8am-4:30pm and F 8am-4pm.

Why You'll Love Working Here:

• Team Spirit: Work alongside a supportive team dedicated to shared goals and professional growth.
• Dynamic Role: Engage in diverse tasks, from educating clients and analyzing needs to cross-selling and nurturing long-term relationships.
• Professional Development: Knowledge builds confidence. Enjoy opportunities for ongoing learning, including educational support and access to the latest industry insights.
• Work-Life Balance: As a family owned business, we understand the importance of personal relationships with family and friends. Life is too short, so start the weekend early when we close at 4PM on Fridays, utilize your vacation and sick leave, and build your co-worker relationships during monthly office lunches.

What You'll Do:

• Client Engagement: Inform and educate clients about their policy coverage, updates, and insurance needs, ensuring they understand their options and feel supported.
• Proactive Management: Pre-qualify and analyze prospective business clients, prepare applications, and provide technical support in collaboration with our Producers.
• Detail-Oriented Service: Review policies for accuracy, handle coverage changes, and manage renewals with attention to detail and a focus on client satisfaction.
• Growth-Oriented Approach: Seek referrals, generate new business, and cross-sell additional services to enhance client relationships and business outcomes.
• Stay Ahead: Keep abreast of industry trends, new products, and technology to continually improve your performance and knowledge.

What We're Looking For:

• Customer-Focused: A strong dedication to exceptional service and professionalism.
• Industry Knowledge: Expertise in business insurance markets, products, and rating procedures.
• Tech Savvy: Proficiency in agency management software, insurance rating software, and Microsoft Office; experience with Applied EPIC is a plus.
• Communication Skills: Excellent verbal and written communication abilities.
• Adaptability: Ability to handle multiple priorities in a fast-paced environment.
• Experience: At least 3+ years in business/commercial insurance account management, with a P&C license required. A college degree is desirable, and bilingual skills are a plus.

Benefits Include:

• Comprehensive medical, dental, vision, and FSA plans
• HRA plan covering a significant portion of your medical deductible
• Company-paid life, STD, and LTD insurance
• Other voluntary benefits (term & whole life, accident, critical illness)
• 401(k) with company match (ROTH option too!)
• Generous time off: vacation, sick, and 11 paid holidays
• Educational support and professional development opportunities
• Enjoy monthly office lunches and a supportive team environment

If you're ready to be part of a forward-thinking team where your contributions make a difference, apply today and embark on a rewarding career with us!