Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a persuasive communicator with a drive to succeed? Do you thrive in fast-paced environments and love helping customers find the right solutions? If so, this is the career for you!

We’re hiring full-time Telephone Sales Agents to support a variety of outbound campaigns. With our industry-leading training program, you’ll gain the tools and confidence to excel, grow, and make a real impact.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Make outbound and handle inbound calls with professionalism and courtesy
• Use training and resources to answer questions and sell relevant products/services
• Listen actively to understand customer needs and resolve issues effectively
• Research systems to locate missing information and collaborate with internal teams
• Manage customer accounts and process orders accurately using company systems
• Follow scripts, policies, and compliance guidelines
• Maintain accurate records and protect customer data
• Escalate complex issues to the appropriate team members
• Attend training sessions and team meetings to stay current on updates
• Meet attendance, punctuality, and performance expectations

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• Excellent written and verbal communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Familiarity with Windows operating systems
• Highly reliable with strong attendance and punctuality
• Skilled in troubleshooting, conflict resolution, and customer service
• Empathetic, responsive, and solution-oriented
• Ability to multitask, stay focused, and self-manage
• Team-oriented with strong interpersonal skills
• Comfortable in a fast-paced, evolving environment

• 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center
• Experience in state or federal work environments