Job Title: Medical Assistant
Position Type: Part Time - Monday-Wednesday availability required
Travel: Yes, regional travel as needed
Position Summary: The Medical Assistant supports Providers in delivering high-quality patient care while contributing to efficient clinic operations and a positive patient experience. This role requires strong clinical skills, professionalism, adaptability, teamwork, and the ability to function effectively in a fast-paced environment.
Medical Assistants are expected to actively contribute to clinic workflow, maintain professionalism under pressure, communicate effectively with patients and coworkers, and support overall operational success.
This position may be scheduled for fewer than 40 hours per week based on operational needs and business requirements.
Role and Responsibilities
Clinical & Administrative Responsibilities
- Prepare and maintain examination and treatment rooms
- Assist Providers with examinations, procedures, and treatments
- Obtain and document patient medical history, vitals, and clinical information accurately within the EMR
- Collect, label, and process specimens appropriately
- Perform diagnostic testing, as applicable
- Prepare and administer medications as directed by Providers (excluding controlled substances)
- Process prescriptions and medication refill requests per Provider instructions
- Initiate and process prior authorizations as assigned
- Process incoming voicemails, messages, tasks, and faxes within expected timeframes
- Maintain accurate medication, supply, and sample inventories
- Monitor expiration dates and properly discard expired medications or samples
- Maintain infection control and aseptic technique standards
- Perform routine equipment maintenance and maintain required logs
- Assist with cleaning, organization, and overall maintenance of clinical areas
- Follow OSHA, HIPAA, CLIA, and company compliance standards at all times
Operational Expectations
- Maintain active participation in clinic workflow throughout the workday
- Support efficient patient flow, room turnover, and Provider readiness
- Demonstrate awareness of overall clinic operations and proactively assist where needed
- Assist teammates during high-volume clinic operations without requiring direction
- Anticipate Provider and patient needs to support efficient workflow
- Balance clinical and administrative responsibilities while maintaining productivity and attention to detail
- Demonstrate a sense of urgency appropriate for a fast-paced medical environment
- Adapt positively to scheduling, staffing, operational, and workflow changes
- Support different Providers, locations, or workflows as needed for operational coverage
- Complete assigned tasks, follow-up items, and documentation in a timely manner
- Maintain flexibility within the employee's scheduled availability to support clinic operations and patient care needs
Professionalism & Communication
- Maintain professional communication and composure during stressful or high-volume situations
- Demonstrate emotional maturity and professionalism when addressing challenges or conflict
- Accept coaching, feedback, and redirection professionally
- Contribute positively to team morale and workplace culture
- Demonstrate reliability, accountability, and consistency in daily responsibilities
- Treat patients, Providers, and coworkers with professionalism, empathy, and mutual respect
- Use appropriate medical terminology and professional telephone etiquette
- Adapt communication style to meet patient needs and level of understanding
- Maintain consistent attendance, punctuality, and adherence to assigned schedules and availability commitments
- Adhere to all timekeeping and time clock procedures
- Limit personal phone use to approved breaks and emergencies
- Remain actively engaged in assigned responsibilities throughout the workday
Training & Development Expectations
- Complete all required onboarding, compliance, and training modules within designated timelines
- Participate in ongoing education, team meetings, and mandatory training sessions
- Demonstrate initiative in learning Suncoast workflows, systems, and clinical protocols
- Utilize training resources, EMR training environments, and educational tools provided by the organization
- Maintain required certifications and competencies for the role
- Participate in required training, meetings, and educational activities regardless of scheduled hours when applicable
Legal & Compliance Responsibilities
- Maintain patient confidentiality and accurate documentation practices
- Release patient information only in accordance with company policy and applicable laws
- Practice within the scope of education, certification, training, and individual competency
- Conduct oneself in accordance with the Suncoast Employee Handbook and company policies
- Maintain awareness of current healthcare regulations and compliance standards
Core Competencies
- Efficiency and productivity
- Attention to detail
- Organization and time management
- Initiative and accountability
- Adaptability and flexibility
- Team-oriented mindset
- Professionalism under pressure
- Strong work ethic
- Problem-solving skills
- Clear and concise communication
- Reliability and follow-through
- Receptiveness to feedback and coaching
- Positive and solution-oriented attitude
- Ability to multitask in a fast-paced environment
Physical Demands
- Prolonged standing and walking
- Frequent multitasking
- Repetitive hand, wrist, arm, and neck movements
- Frequent use of computers, tablets, phones, and medical equipment
- Extensive reading, typing, and documentation
- Ability to lift up to 25 lbs
- Assisting with patient positioning and transfers, as needed
- Occasional travel between locations, if applicable
Qualifications & Education Requirements
- High school diploma or equivalent required
- Medical Assistant diploma/certification preferred
- Dermatology experience preferred, but not required
- Experience with EMR systems and medical office workflows preferred
- Strong customer service and communication skills required
- Ability to work effectively in a fast-paced clinical environment
