Business Development Supervisor

WORKING FOR THE CITY OF MCKINNEY

Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. Proudly recognized on the Top Workplaces USA list by USA TODAY, our team is dedicated to making McKinney one of the best places to work, live, and raise a family. That's why we exist. Join us and start making a difference today

OUR CORE VALUES

City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization.

SUMMARY OF POSITION

Under the direct supervision of Apex Centre Manager, the Business Development Supervisor performs marketing duties, member sales, and assists in the development of new and creative business and marketing plans for the facility, including but not limited to, sponsorships, marketing for TV & Radio. Position requires regular contact with the public in situations that affect the accomplishment of the job.

GENERAL EXPECTATIONS FOR ALL EMPLOYEES

In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees.

• Learn and demonstrate an understanding of how team, department, and City goals are interconnected.
• Contribute to a positive work culture.
• Maintain regular and reliable attendance.
• Ability to assess his/her work performance or the work performance of the team.
• Contribute to the development of others and/or the working unit or overall organization.
• Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities.
• Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develops new and creative business and marketing plans to promote The Parks & Recreation department.
• Executes the business and marketing plans by using an effective prospecting strategy, conducting guest tours, developing and implementing sales promotions, assists with training customer service staff, organizing marketing events, and providing effective communication pieces to promote The Parks & Recreation department to the public. This includes overseeing the development and distribution of all marketing materials for The Apex Centre including, flyers, posters, pamphlets, brochures, etc. Works closely with the City of McKinney Marketing Department for all outreach materials and communications.
• Ensures member renewals are done effectively, by personally selling corporate and individual annual passes, as well as programs for the facility.
• Achieves monthly, quarterly and yearly revenue objectives set forth by the facility manager to ensure the financial success of The Apex Centre.
• Reviews daily sales performance and individual employee performance statistics with the manager to identify issues and clarify behaviors needed to achieve facility sales goals.
• Reviews all sales contracts for accuracy and completeness and prepare paperwork for forwarding to Contract Administration; manages all sales errors and sales contracts returned to facility.
• Conducts oneself at all times in a manner of professionalism that aligns with the values, philosophies, and standards of the City of McKinney. This includes being in the facility wearing approved attire and nametag.
• Manages client database.
• Cultivates and manages sponsorship and marketing revenue partnerships to support advertising opportunities throughout the department.
• Attends various events (including but not limited to), health fairs, holiday and special events, school events,
• Solicits, promotes, and stewards donations from individuals, businesses, community organizations, and other stakeholders to support the Parks and Recreation Scholarship Fund, helping to expand access to recreational programs and services for underserved residents.
• Assists in development, distribution, and displaying the departments brochure three times a year.
• Coaches, mentors and educates customer service representatives in a manner that reinforces the facilities mission, vision, values and philosophies.
• Conducts regular meetings and education sessions for employees to assist with membership sales and retention.
• Assists members and guests with membership enrollment, program registration, facility bookings, etc. Provides positive and enthusiastic customer service to all members and guests.
• Drives to other facilities, including Parks and Recreation Administration, Chamber of Commerce, and businesses to attend meetings.
• Adheres to all the various written mandatory standards of operation, policies, procedures, manuals, memos, oral instructions, etc.
• Arrives to work, every day, on time as scheduled, which may include varied days, times, weekends, and holidays.
• Leads, mentors and develops customer service team.
• Serves as supervisor on duty as requested at the Apex Centre, both during the week and weekends, and performs all responsibilities as necessary in this capacity.

• Represents the Parks & Recreation Department at networking meetings (i.e., Chamber, Main Street).
• Performs daily office administrative work.
• Assist with sales training of customer service representatives and full-time staff.
• Assists with facility events and programs.
• Connects members/guests to other members/guests through ongoing contact and promotion of the department events and activities.
• Attends all scheduled employee meetings.
• Perform other duties as assigned or directed.

KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS

• Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).
• Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided.
• Ability to produce desired work outcomes, including quality, quantity, and timeliness.
• Ability to plan and organize work, time, and resources, and if applicable, that of subordinates.
• Advanced computer and software knowledge.
• Considerable knowledge of general office equipment and procedures such as filing, bookkeeping, posting and maintaining records.
• Understand basic business budgeting procedures and techniques.
• Strong interpersonal and communication skills, including proper telephone etiquette, and communicate clearly and concisely with facility staff, customers, vendors, and volunteers.
• Skill to deal with problems involving a few concrete variables in standardized situations.
• Demonstrates active listening skills and effectively persuades and encourages behaviors in others.
• Possesses a strong customer service focus.
• Detail and results oriented, highly motivated, analytical thinker, with the ability to work independently.
• Enjoys a competitive sales environment and possesses a desire to achieve goals and maximize member opportunities.
• Skill to prepare and present basic reports.
• Ability to implement and maintain all sales.
• Ability to maintain harmonious working relationships with fellow employees and the general public.

MINIMUM QUALIFICATIONS

Any work related experience resulting in acceptable proficiency levels in the below Minimum Qualifications may be an acceptable substitute.

Bachelor's degree in Business Administration/Marketing or related field, with three (3) years of sales experience, with a strong knowledge of the key components of the sales, programming, and marketing. CPR/AED certification required, or willingness and ability to become certified upon hire. CPR certified (or obtain within 90 days of employment)

PREFERRED QUALIFICATIONS

• Experience in the Parks & Recreation

CONDITIONS OF EMPLOYMENT

• Must pass a drug screen, driving record, and background check.
• Must have Class C Texas Driver's License

PHYSICAL DEMANDS

Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and material of light weight (5-10 pounds) with occasionally lifting up to 30 pounds (computer paper, supplies, etc.). Tasks may involve extended period of time at keyboard or work station. Position will drive a vehicle in the course and scope of duties.

WORK ENVIRONMENT

Work is generally performed indoors in a climate-controlled office; however, some exposure to outdoor weather conditions may be involved while performing City errands or working special events.

The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status.