Business Operations Manager

Company Description

Hollis & Co. is a private banking infrastructure platform specializing in multi-jurisdiction bank account opening and cross-border treasury management for multinational businesses, professional intermediaries, and corporate services firms. Operating across eight key jurisdictions, the company supports clients with complex international needs. Hollis & Co. delivers institutional-grade financial infrastructure designed for precision, security, and absolute discretion. Clients benefit from a global footprint, deep regulatory understanding, and a high-touch service model.

Role Description

You will own the implementation of our internal operations stack, including Zoho One, from configuration through adoption.

Who we need

A sharp, self-directed operator who can own two things simultaneously from day one: the customer support inbox for a fintech SaaS platform serving international holding companies, and the internal systems that make the business run. This is not a coordinator role. You will make judgment calls, build process where none exists, and move fast without breaking compliance.

What you'll own

Support: First-line response and triage for customer inquiries across eight jurisdictions (BVI, Cayman, UAE, Ireland, Netherlands, Singapore, UK, USA). You will develop response frameworks, escalation paths, and SLAs from scratch. Fintech context is non-negotiable.

Systems: Zoho One administration, internal workflow design, onboarding process management, and tooling improvements across the stack (Persona, ComplyAdvantage, Stripe, DocuSeal). You will identify what's broken and fix it.

What strong looks like

• Has owned a support function at a fintech, banking, or compliance-adjacent company
• Has built internal ops systems, not just used them
• Comfortable with ambiguity and a two-week launch runway
• Can write clearly and represent the brand in customer-facing communications
• US-based, remote-capable, no hand-holding required

What this is not

A role for someone who needs defined scope before they start. The scope is: everything that isn't product development.

Engagement

Contract to start, converting to full-time for the right person. Compensation commensurate with senior operator experience.