Business Specialist (Jaggaer/Workday/Concur)

Title: Business System Analyst for Jaggaer/Workday/Concur

Position Type: Contract role(6 months)

Location: 360 Huntington Avenue Boston MA 02115

Pay rate: $59.44/hour on W2

Work Schedule: 40 hours/week

Round of interviews: 2

How many years of experience- 5+ plus years

Top 3 technical or soft skills you'd like to see that will lead you to request an interview?:

• Ability to learn and navigate multiple systems; experience with Workday is strongly preferred.
• Candidates without Workday experience should demonstrate a willingness and aptitude to learn the platform.
• 3–5 years of relevant professional experience required.
• Experience with ServiceNow and Jira is preferred.
• Strong communication skills, including the ability to proactively escalate issues and seek guidance from management when needed.

Business System Analyst for Jaggaer/Workday/Concur

Jaggaer (P2P) — Business Purpose Justification

ITS is assuming full administrative ownership of Jaggaer, the university's procure-to-pay platform, by June 30, 2025. The transition requires dedicated system administration support that the current ITS ERP Applications team cannot absorb without risk to steady-state operations. This contractor will close an active security gap — restricting system access to ITS-only personnel within the required four-week remediation window — while documenting current-state workflows, validating the ownership model with business stakeholders, and driving go-live readiness.

The Division of Information Technology Services (ITS) seeks a hands-on BSA Contractor to support the ITS administration transition of Jaggaer, the university's procure-to-pay (P2P) platform. ITS is assuming full system ownership by June 30, 2025, and needs an experienced contractor to support access remediation, workflow documentation, and go-live readiness alongside the ITS ERP Applications team.

Hybrid work schedule: This role is hybrid with on-site presence in the Boston office as needed to support the transition.

Other duties as required: This role requires flexibility to support evolving transition needs, including cross-functional coordination, documentation, and stakeholder engagement as the go-live date approaches.

Qualifications

Education

Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field, or equivalent work experience.

Experience

3+ years of BSA or system administration experience with Jaggaer or a comparable P2P / procurement platform.

Hands-on experience supporting or administering Workday integrations, particularly procurement-to-finance data flows.

Demonstrated ability to document business process workflows, system configurations, and access models.

Experience with role-based access management and security remediation in enterprise applications.

Proven track record working in fast-moving, matrixed environments with multiple stakeholders.

Skills & Competencies

Strong understanding of P2P business processes — purchase orders, approvals, supplier management, and catalog administration.

Proficiency with Jira or comparable project tracking tools.

Clear communicator — able to translate technical detail for procurement and finance business owners.

Self-directed with strong organizational skills and the ability to work independently.

Additional Requirements

Hybrid role; on-site presence in Boston required 3 days a week.

Key Responsibilities & Accountabilities

Identify the most important job duties using no more than 3–4 concise sentences. Percent of time must total 100%.

Percent of Time

1. System Administration & Access Remediation

Perform day-to-day Jaggaer system administration tasks during the ITS transition period.

Execute role and access remediation — identify and close gaps where system access extends beyond ITS personnel.

Align role assignments to ITS security standards within the four-week remediation window.

35%

1. Workflow Documentation & Current-State Mapping

Document current-state Jaggaer business process workflows, system configurations, and integration dependencies.

Map P2P workflow touchpoints with Workday and identify any dependencies requiring resolution prior to go-live.

Contribute to the ITS RACI and transition plan documentation.

30%

1. Stakeholder Engagement & Ownership Model Definition

Partner with Procurement and Finance business owners to validate the ITS vs. business ownership and support model.

Facilitate working sessions to align on operational responsibilities, escalation paths, and go-live readiness criteria.

20%

1. Go-Live Readiness & Transition Support

Track milestones and update Jira as transition tasks are completed.

Support go-live readiness validation and contribute to weekly executive reporting through the ITS ERP Applications Lead.

Identify risks and escalate blockers in a timely manner to keep the June 30 target on track.

15%