Lead Business Analyst

Our client seeks a Lead Business Analyst to serve as a working leader for a team of seven Business Analysts within Field Operations. The role combines hands-on analysis with people leadership to drive delivery quality, team development, and operational excellence. The Lead BA will champion adoption of AI-powered tools and modern SDLC practices to improve efficiency and consistency across BA deliverables.

• Provide day-to-day guidance, coaching, and mentoring to a team of 7 Business Analysts.
• Conduct quality reviews of BA deliverables including BRDs, user stories, process flows, UI mockups, and gap analyses.
• Support career development, skills growth, and performance feedback for team members.
• Serve as a first point of escalation for analysts on methodology, approach, and stakeholder challenges.
• Reduce key-person dependency and improve team resiliency through knowledge sharing and cross-training.
• Collaborate with management on workload balancing, capacity planning, and team priorities.
• Perform senior-level business analysis on complex initiatives within Field Operations.
• Elicit, analyze, and document business requirements through stakeholder interviews, workshops, and research.
• Develop and review BRDs, functional specifications, and user stories.
• Create and validate process flows, UI mockups, and gap analyses.
• Ensure BA artifacts meet quality standards and align with project objectives and business needs.
• Partner with product owners, developers, QA, and project managers throughout the SDLC.
• Lead the team's adoption and effective use of AI tools for business analysis activities.
• Identify opportunities to leverage AI in requirements analysis, documentation, mockup creation, and gap analysis.
• Help define and refine AI-augmented workflows within the team's SDLC process.
• Stay current on emerging AI capabilities relevant to business analysis and share knowledge with the team.
  

• 7+ years of Business Analysis experience including requirements elicitation, BRDs, user stories, process modeling, and gap analysis.
• 2+ years of people leadership or team lead experience with mentoring, coaching, and performance oversight.
• Strong experience with SDLC methodologies including Agile, Waterfall, or hybrid.
• Proven ability to review and provide constructive feedback on BA deliverables.
• Strong stakeholder management and communication skills across technical and business audiences.
• Experience with process flow tools, wireframing or mockup tools, and requirements management platforms.
• Preferred: Experience using AI tools such as Amazon Kiro, Gemini, ChatGPT, or Copilot for BA work.
• Preferred: Experience in telecommunications, cable, or field operations domains.
• Preferred: Bachelor's degree in Business, Information Systems, Computer Science, or related field, or equivalent experience.
• Preferred: CBAP, CCBA, or similar BA certification.
• Preferred: Experience leading teams through process or tooling transitions.
• Preferred: Familiarity with Jira and Confluence or similar platforms.