Service Admin/Service Clerk

We are seeking a professional and enthusiastic full-time Service Administrator/Service Clerk for D'Addario GMC/Buick/Cadillac. We are a family-owned and operated auto group for over 50 years, located in Shelton, CT.

Schedule (subject to change)

Business Hours: Monday/Tuesday/Wednesday/Friday 8am-6pm, Thursday 8am-7pm, Saturday 8am-4pm

Pay Rate: $17.00/hr.-$22.00/hr. based on experience

Looking for these skills/attributes for this role:

• You enjoy working with people and have a passion for teamwork!
• Friendly, positive attitude with high energy able to work in a fast-paced environment
• Has a strong desire for growth and passion for individual development
• Good attention to detail and constant follow-up with customers and the Service Department
• Flexible and willing to support other members of the Service Team

Role Responsibilities include, but not limited to:

• Cover service clerk office as needed
• Answer incoming phone calls
• Accept payments for Service/Parts customers
• Receipt in money
• Additional clerical responsibilities as instructed
• Prepare coffee at 8am for Service Lounge and as need throughout the day
• Work alongside Service Advisors and near Service Technicians in our GM Service Department
• Answer phone calls from customers
• Provide customers helpful recommendations
• Schedule service appointments
• Take detailed notes and strive to solve customer concerns
• Follow up with Advisors on Customer Concerns/New Appointments
• Call back customers to confirm appointments
• Track rental cars and communicate with Service Manager
• Close some internal or warranty repair orders as needed
• Take on additional tasks as needed to support Service Advisors
• Write RO's, sell to Customers, Grow our Brand
• Handle some clerical responsibilities for the Service Department

Benefits you'd receive with us:

• Competitive hourly pay
• Medical plan (dental and vision options)
• 401K savings plan
• Basic life insurance
• Opportunities for advancement
• Work-life balance
• You would work in a clean state-of-the-art service center with the most modern equipment
• You'd be in a family-owned dealership where your good work is recognized and valued
• You'd receive training and coaching support for your continuous improvement

Basic job requirements:

• High school diploma or equivalent
• Valid Connecticut driver's license with a clean record
• Background check and drug screen required prior to hire
• 1-2 years' experience in a customer service-oriented environment required.
• Prior dealership experience a plus, not required