Sr. Business Analyst

BUSINESS ANALYST
Information Technology / Technical Project Delivery
Our end-client supports many most vulnerable residents and works to improve health, well-being, access to care, and social supports. They serve individuals and families through programs and agencies that address medical and behavioral health care, substance use treatment, long-term services and supports, food security, housing supports, employment supports, disability services, older adult services, and other critical needs. Our client advances strategic investments to strengthen rural communities by improving healthcare access, outcomes, and long-term well-being. The program focuses on expanding access to care, improving population health, and scaling systems to meet rural needs. Key initiatives include workforce development, innovative care models, population health advancement, EMS integration, community prevention, technology interoperability, and facility modernization. Supported by close to $800 million, a five-year investment, this client aims to sustainably transform rural healthcare delivery and enhance health outcomes across the Commonwealth.
Position Summary
The Business Analyst supports the CIO IT Office in advancing technology-related work across the Transformation Program and related cross-agency initiatives. The ACIO IT Office provides enterprise oversight, guidance, standards, templates, process support, procurement coordination, contract visibility, solution input, status awareness, and advisory support for technology activities affecting the broader enterprise.
This role serves as a trusted business analysis and documentation partner, helping create shared understanding by listening carefully, asking, clarifying questions, documenting decisions, and translating business, operational, and technical needs into clear materials.
For direct IT Office assignments, the Business Analyst assists with requirements documentation, process analysis, meeting facilitation and support, testing support, and operational readiness. For cross-agency or advisory assignments, the role supports the Technical Program Manager and IT Leadership Team by documenting project information, decisions, risks, dependencies, procurement status, contract considerations, funding needs, hiring needs, and solution questions requiring ACIO IT Office awareness or action.
The Business Analyst also serves as the Program SharePoint Librarian, helping ensure program documentation, governance materials, templates, standards, requirements artifacts, and reference materials are organized, version-controlled, accessible, and maintained in accordance with records management expectations.
Key Responsibilities
Stakeholder Engagement, Communication, and Advisory Support
• Serve as a business analysis liaison among the ACIO IT Office, IT Leadership Team, Technical Program Manager, business programs, cross-agency partners, project managers, solution architects, procurement teams, vendors, and operational stakeholders.
• Support business programs and cross-agency partners seeking guidance on IT processes, templates, standards, solutions, procurements, contracts, project status, funding, hiring, and escalation points.
• Listen to stakeholder needs and translate business, policy, operational, procurement, and technical information into clear documentation, decision materials, and communications.
• Document stakeholder questions, open issues, pending decisions, action items, and follow-up items requiring ACIO IT Office awareness or response.
• Identify unresolved decisions, ownership gaps, risks, conflicting expectations, or enterprise impacts and raise them through appropriate leadership channels. Track resolution status and maintain decision records to ensure visibility, accountability, and traceability.
Governance, Meeting Leadership, and Executive Support
• Serve as meeting lead or meeting support for assigned governance, leadership, project management, workstream, and cross-agency coordination meetings, as directed.
• Develop and maintain agendas, decision topics, add-on items, parking lot items, action items, and follow-up items with meeting owners.
• Facilitate or support meetings that encourage respectful participation, shared understanding, issue resolution, decision visibility, and timely follow-through.
• Capture meeting minutes, decisions, risks, issues, dependencies, action items, owners, due dates, and unresolved questions.
• Distribute draft meeting notes for peer review, incorporate feedback, and issue final meeting notes and communications to appropriate stakeholders.
• Prepare leadership-ready summaries, decision records, status inputs, briefing materials, issue summaries, governance artifacts, and SharePoint meeting records.
• Maintain governance decision