SECURITY SHIFT SUPERVISOR

The Guest Safety Supervisor reports to the Guest Safety Manager to whom he/she is responsible for the fulfillment of the function and responsibilities of the position.

Guest Service

• Providing consistently prompt, courteous service to the guest in a professional manner at all times
• Maintaining a safe, clean and comfortable environment at all times
• Presenting a neat, clean, well-groomed appearance at all times
• Consistently welcoming guests, thanking them for their patronage, and expressing your desire to have them return
• Showing special recognition of frequent guests
• Maintaining constant awareness of services, promotions, and events offered by Fitzgeralds Group and informs guests
• Informing supervisor of guest needs which may require special accommodations

Team Work

• Cooperating and communicating with fellow team members in all departments and always striving for mutual respect and a feeling of camaraderie
• Projecting a positive, helpful image/attitude
• Accepting direction from supervisor and demonstrating ability to profit from constructive criticism
• Contributing to the success of the organization by producing accomplishments rather than activities, completing your duties with enthusiasm and by helping fellow team members improve job skills and performance
• Reporting for work on time and by showing flexibility to work overtime, and/or changing hours or days off

Productivity/Profitability

• Ensuring your work place is hazard-free
• Informing your supervisor of all pertinent information and reporting any irregularities to the Company
• Cooperating with surveillance if required
• Being proficient and accurate in all job duties and taking advantage of opportunities to improve your job knowledge and performance
• Knowing, understanding and complying with established Company and departmental policies and procedures
• Relating ideas for improvements
• Adhering to the established work schedule
• Maintaining an orderly, clean, and attractive working area
• Maintaining a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur
• Performing other duties as requested or assigned

Essential Functions

1. Maintain adequate staffing levels for a safe environment
2. Prepare weekly work schedule for officers assigned to their shift
3. Complete performance appraisals of all officers assigned to their shift
4. Monitor and control access to highly sensitive areas
5. Initiates emergency procedures as outlined in the Company Emergency Action Guide
6. Ensures the property is adequately patrolled at all times to provide the best Guest safety and asset protection possible
7. Assists in enforcing all county, state, federal and gaming laws or ordinances when applicable
8. Assists in ensuring that all company policies and procedures are adhered to
9. Performs 86 procedures on those individuals who are habitual violators of Fitzgerald's policies or those who violate laws or statutes while on property
10. Performs arrests on those individuals whose actions on the promises are illegal and justify arrest
11. Ensures that immediate action is taken on any situation involving Team Members and Guests, which might be illegal, life threatening or otherwise extraordinary
12. Ensures that the officers assigned to his/her shift maintain constant patrol and coverage of all areas of the casino constantly looking for safety hazards or issues, which may be detrimental to our Guests or Team Members
13. Maintains a constant level of training for all personnel assigned to their shift
14. Reviews and approves all logs, reports and documents prepared on their shift ensuring that all are complete, accurate and concise prior to being submitted to the Guest Safety Manager
15. Continually interacts with management and Risk Management on all matters regarding Guest or Team Member liability

Mandatory Requirements

1. High school diploma or equivalent
2. Background and knowledge of security operations in a casino and/or hotel environment
3. Excellent oral and written communication skills
4. Excellent leadership/motivation skills
5. Excellent organization and planning skills
6. Sound mature judgment
7. Knowledge of laws and arrest procedures
8. Observation skills
9. CPR certification
10. Ability to work under pressure
11. Knowledge in various computers programs including Microsoft Word
12. Ability to obtain a Mississippi Gaming permit

Physical Requirements: Must be able to lift and carry up to 10 lbs. during casino table drop. May be required to use physical exertion during detention or apprehension of unruly subject placed under arrest. May be required to assist in the lifting of disabled guests in medical emergencies.