Field Service Engineer

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We are seeking a Field Service Engineer for one of our clients in Washington, DC.

Job Description:

• You'll be a key part of a cross-functional team that helps critical institutions solve their most pressing problems. Together with a team of analysts, developers, technical project managers, and systems experts, you will be directly responsible for keeping a Palantir system running smoothly and securely. You'll serve as the team's expert and owner for all things systems administration. You are the first line of defense against a variety of threats to the uptime of your servers.
• On calm days, you'll proactively keep systems safe and secure through industry best practices, security updates, and Palantir-developed systems automation. When issues arise, you'll monitor alerts and logs to identify problems, triage outages, and work with your team to resolve issues permanently.

Key Responsibilities:

• Administer enterprise Linux servers, including patching, security hardening, monitoring, and troubleshooting.
• Manage AWS cloud accounts using Terraform, and troubleshoot via AWS Console and CLI.
• Oversee data storage and indexing systems, including monitoring, backups, and upgrades.
• Configure and maintain web servers, including monitoring and configuration management.
• Coordinate with customer IT teams to implement changes and troubleshoot intersystem issues.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
• Experience designing, deploying, and managing Kubernetes clusters in production
• Strong knowledge of containerization (Docker) and orchestration (Kubernetes)
• Proficiency in scripting and automation (Bash, Python, Ansible)
• Familiarity with CI/CD tools (e.g., GitLab CI)
• Excellent communication skills for working with tenants
• Ability to translate application requirements into Kubernetes configurations

Clearance:

• Active TS/SCI clearance is mandatory; work is in person.

Preferred Qualifications:

• Linux system administration experience
• Hardware troubleshooting skills
• Knowledge of AWS
• Experience with OS security and hardening
• Automation skills (Ansible, Python)
• Experience with enterprise patching and configuration management
• Knowledge of database and web server operation and configuration
• Strong commitment to operational security

• Mid-Senior level

• Full-time

• Other and Engineering

• Technology, Information and Media