System Engineer

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider; we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work—and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

How You’ll Make an Impact

Position: System Engineer - Dental Specialty. You will deliver high-quality technical solutions and support to dental practices nationwide. This hybrid role combines advanced system engineering, project delivery, dental technology expertise, and escalated support responsibilities. You’ll lead or participate in project planning, design, deployments, migrations, and infrastructure improvements, while serving as a subject matter expert for dental-specific technologies. You’ll work closely with Project Managers, Senior Engineers, and dental operations teams to deliver stable, secure, and efficient IT environments for our dental clients. Strong communication, the ability to pivot quickly, and a customer-first approach are essential.

Location and Work Expectations

• Hybrid role: 80% onsite at McLean, VA HQ Office, 20% remote
• Nationwide travel as necessary (typically once per quarter, depending on project load)
• Valid driver’s license and insured vehicle required

What You Will Be Doing

Project Deployment, Migrations & Infrastructure Engineering:

• Deploy advanced technical solutions including new infrastructure builds, network modernization, system upgrades, cloud integrations, and practice expansions
• Execute complex server migrations, cloud transitions (O365, Azure), and infrastructure redesigns with detailed planning and post-implementation documentation
• Build, configure, and support: Windows Servers (physical & virtual); Domain Controllers, Active Directory, Group Policy, DNS/DHCP; VMware ESXi, Hyper-V, and Azure Virtual Machines; File/print servers, application servers, and RDS/AVD environments
• Install and configure multi-site networks including VLANs and subnetting; switch stacks; wireless networks; firewalls (Fortinet / WatchGuard preferred)
• Design and deploy high-availability infrastructure, clustering, redundancy, and disaster recovery solutions
• Support the creation and modification of Group Policies to enforce security, standardization, and compliance
• Provide engineering-level troubleshooting for advanced applications, integrations, and server workloads

Dental Technology Engineering & Clinical Support:

• Serve as a dental IT subject matter expert responsible for advanced support, deployment, and troubleshooting of clinical technologies across dental practices
• Install, configure, and troubleshoot dental imaging hardware (intraoral sensors, intraoral cameras, intraoral scanners, CBCT/Pano/Ceph devices, vitals monitoring devices)
• Troubleshoot complex dental imaging workflows including acquisition errors, TWAIN issues, sensor calibration, and multi-device interoperability
• Deploy dental practice management systems and imaging platforms (Dentrix, Eaglesoft, OpenDental, Dexis, etc.)
• Coordinate with dental vendors to resolve hardware failures, licensing issues, imaging software configuration, firmware updates, and clinical workflow escalations
• Ensure environment compliance with HIPAA and dental-record security principles

Documentation, Reporting & Knowledge Management:

• Document infrastructure changes, project work, and configuration details with clarity and accuracy
• Maintain environment documentation including network diagrams, asset inventories, runbooks, and SOPs
• Provide detailed notes and time entries on all project and support tasks
• Identify recurring issues or risks and escalate to management with recommendations for long-term resolution
• Contribute to internal knowledge bases and provide training or guidance to colleagues

Professional Development & Continued Learning:

• Maintain technical proficiency across Microsoft, network, cloud, virtualization, and security technologies
• Stay current on the latest dental imaging hardware, vendor integrations, and clinical technology advancements
• Pursue relevant certifications to strengthen expertise and delivery quality

You’ll Be Successful in This Role If You Have:

• Core Engineering Experience (3-7 years)
• Advanced knowledge of Active Directory, DNS, DHCP, GPOs, Windows Server roles, and M365
• Strong networking knowledge including routing, switching, VLANs, wireless, and firewall configuration
• Experience with virtualization (VMware ESXi, Hyper-V, Azure)
• Strong experience deploying, upgrading, and troubleshooting complex infrastructures
• Strong PowerShell or automation experience preferred

Dental Experience (Required or Highly Preferred)

• 2-4 years supporting dental practices or clinical dental environments
• Hands-on experience with intraoral sensors, cameras, scanners, CBCT/Pano/Ceph devices
• Understanding of dental imaging workflows, PACS-style environments
• Experience coordinating with dental vendors for escalations and support

Bonus Points For:

• MSP experience
• Microsoft Role-Based Certifications (AZ-104, AZ-305, MD-102, etc.)
• CCNA/CCNP, VCP, ITIL
• Experience with Autopilot, Intune, automation, or ConnectWise
• Dental software experience (Dentrix, Eaglesoft, OpenDental, Dexis, etc.)

Physical Requirements / Working Conditions

• Ability to lift 50-75 pounds and work in tight clinical spaces as needed
• Ability to bend, kneel, crawl, or climb during equipment installation
• Ability to sit/drive for extended periods
• Fast-paced environment with competing priorities
• Ability to work unsupervised and manage onsite engagements professionally

Benefits and Perks

• Medical, Dental and Vision coverage for employee and family
• 401k + company-matched contributions 4% match on 5% contribution - no vesting period
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• Education Reimbursement Program
• Generous Employee Referral Program - cash bonus for successful referrals
• Dynamic Recognition and Rewards
• Clear Promotion and Advancement Tracks
• Work with Industry-Leading Talent

The base pay range for this position is expected to be between $73,000 and $110,000 per year, plus an annual on-target bonus if applicable. The total compensation package includes medical benefits, 401(k) eligibility, and PTO. Details will be provided if an offer is made.

FLSA Status: Salaried, Exempt

Work Authorization Criteria

We welcome applicants who are U.S. persons. We are unable to offer sponsorship at this time.

Workspace Requirements and Remote Work Policy

Team members must establish a dedicated safe workspace that is free from distractions and secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies. Remote work away from a team member’s normal workspace must be requested and is subject to management review and Ntiva policies.

Our Commitment to a Diverse Workforce

Ntiva is committed to a diverse, inclusive, and welcoming work environment. We actively seek to recruit and retain a diverse workforce and comply with nondiscrimination laws.

Application Deadline: Applications will be accepted until 1/27/26. Submit your resume today.