Lobby Ambassador

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL is seeking a Lobby Ambassador to join our Experience Services team in Washington, DC. In this role, you will be the face of our client's workplace, delivering exceptional guest experiences through warm, professional engagement and proactive service. As a Lobby Ambassador, you will create memorable first impressions, anticipate visitor and employee needs, and ensure seamless service from pre-arrival to departure. This position offers the opportunity to combine your passion for hospitality with your people skills to create a world-class workplace environment. You will serve as a central point of contact, building connections across the hospitality industry while maintaining visible engagement throughout the facility.

• Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations
• Engage visitors, employees, and callers in a manner that makes them feel warmly welcomed and assist them in a helpful and timely manner
• Maintain visible engagement throughout the workplace and conduct strategic site walks during periods of reduced reception coverage
• Serve as a resident expert on local cuisine, hotels, attractions, and upcoming events
• Connect with clients, customers, and support teams to proactively anticipate needs and deliver creative solutions
• Work across teams to prepare for all arrivals, address concerns, and ensure operations run smoothly
• Assist with support for meetings, reception, personal support, and mail room services where applicable
• Provide wayfinding and information about campus services and activities.

• Minimum 2-3 years of previous customer service or hospitality-related experience
• Excellent communication skills with fluency in English (spoken and written)
• Demonstrated ability to multi-task and prioritize while maintaining elevated guest experiences
• Strong customer service orientation with confidence, professionalism, and responsiveness
• Working knowledge of information technology tools and platforms
• Proficiency in Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
• Flexibility and positive attitude in managing shifting daily priorities

• Reception or customer service experience in a corporate or hospitality environment
• Established network within the local hospitality industry
• Experience working in a facilities management or workplace services environment

Washington, DC

8:00 AM - 4:30 PM

$54,800

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

54,000.00 54,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

On-site Washington, DC

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay