Business Assistant I

Business Assistant I /Dental Front Desk

Reports to: Operations Leader

FLSA Status: Non - Exempt (Hourly)

Department: Operations

Employment Status: At-Will

Incentive Eligibility: Eligible

Job Summary

We are seeking a precise, highly professional Dental Front Desk Specialist to manage our reception area and streamline daily practice operations. As the primary face and voice of our clinic, you will orchestrate the patient arrival process, maintain accurate administrative records, and facilitate smooth communication between the clinical team and our patients. The ideal candidate functions with a high degree of accuracy in a fast-paced environment while upholding top-tier patient service standards

Working under the direction of the Operations Leader, the tasks and responsibilities of a Business Assistant I/Dental Front Desk include but are but not limited to:

• Help gain a financial commitment from the patient.
• Runs all functions at the front desk including but not limited to scheduling, answering phones, checking in patients, checking out patients, running reports, filing dental insurance claims, and all patient related customer service.
• Works with dental insurance companies to maximize patient benefits and ensure the practice is properly paid for patient services rendered.
• Maintain the primary appointment book, scheduling visits to optimize chair time and ensure predictable clinical workflows.
• Execute daily patient confirmation protocols using automated text, email, and phone systems.
• Makes a positive first impression with patients by phone or in person.
• Be a champion of the Marquee Dental Partners Mission, Vision, and Values
• Actively manage the short-notice cancellation list to fill gaps and preserve daily production goals.
• Hold self and staff accountable for successful completion of projects, job duties, and all company deliverables.
• Complete Continuing Education as required for self and staff. Follow required HIPAA and OSHA safety procedures, as necessary.
• Exhibit outstanding customer service with patient as priority; partnering with staff, timely and successfully resolve patient complaints, concerns and questions.
• Continually build and nurture a positive working relationship with the Operations Leader, doctor(s), hygiene and dental assistants
• Strictly follow HIPAA and company standards to protect Patient Health Information (PHI) and patient personal and financial information including credit card, social security numbers etc.
• Properly process dental insurance claims to ensure patient benefits are maximized
• Other duties and responsibilities assigned

Required

• High School diploma or equivalent
• 1 or more years of dental front desk / office experience

Desirable

• Associate’s Degree / bachelor’s degree
• Functional understanding of basic dental terminology, including tooth numbering and common procedure types.

Certifications

• None

Knowledge/Skills/Abilities

• Competitive, energetic results driven
• Self-starter, Independent worker/thinker
• Goal achiever
• Customer Service Focused
• Tech savvy, computer proficient
• Attention to detail
• Lifelong learner, committed to continual educational advancement
• Can take respectful, constructive feedback
• Ability to do basic/intermediate mathematical concepts (addition, subtraction, multiplication, division, percentages, ratios etc.)
• Can complete tasks in a timely manner