Business Leader Job Description 2023.pdf

The Business Leader’s main responsibilities include implementing systems in their office to maximize functionality and quality of care while maintaining the highest standard of The Patient Experience through leadership and collaboration. Ownership of this position will allow for effective systems and processes that in turn fosters relationships, team building and delivers long-term growth.

Essential Functions, Duties, and Responsibilities

1. Understand the business responsibilities and key performance metrics for successfully managing a practice; forecast results; ensure all budget and production expectations, are met or exceeded, and that financial data and records are balanced; assist with passing all financial audits.

2. Provide the highest standard of Customer Service to uphold our mission to C.A.R.E

3. Exhibit outstanding customer service with patients; assist doctors in the timely and successful resolution of the non-clinical aspects of patient complaints, concerns, and questions.

4. Business Leader will carry out the direction of Senior Leadership on such matters as they direct. Support “servant leadership" strategy.

5. Be supportive of polices established by NC Pediatric Dentistry and ensure policies and procedures are being followed. In conjunction with Human Resources, assist in complying with employment-related laws and regulations and employment-related policies and procedures.

6. Continually build and nurture a positive working relationship with the doctor(s); organize monthly meetings to facilitate the resolution of concerns.

7. Ensure bank deposits are protected and made timely according to established guidelines and protocols; monitor, protect and verify petty cash funds.

8. Follow HIPAA policies and procedures and other applicable privacy and security policies and procedures established to maintain patient privacy and protect patient information including financial, personal, and health information.

9. Support patient flow and maximize budgeted payroll hours by effectively scheduling staff and understand and provide oversight for managed care

components (scheduling, fee schedules, collections, etc.).

10. Partner with Human Resources to hire quality non-clinical talent; follow hiring procedures to ensure acquiring talent and partner with Human Resources to reduce turnover.

11. Ensure that staff is trained and on current processes, policies, and procedures.

12. Facilitate regular staff meetings and daily a.m. huddles; seize opportunities to foster communication, provide company updates, share information, teach and continually challenge and develop non-clinical staff.

13. Complete and forward HR and payroll-related documents accurately and timely, including new hire and termination forms for non-clinical staff, and clinical staff; have employees verify and sign their own payroll timesheets.

14. Partner with Regional and Human Resources to develop corrective action/performance improvement plans for staff. Consult with Human Resources

prior to delivering any PIPs or corrective action/warning documents to non-clinical staff.

15. Locally market practice, including but not limited to joining the local Chamber of Commerce and participating in local job and health fairs.

16. Follow and hold teams accountable to OSHA safety standards.

17. Perform additional tasks as assigned to achieve company goals.

18. Build a highly capable practice team that is customer-focused and aligned with the vision, mission, and objectives of the overall company.

Education and Experience Requirements

 High School Diploma

 Bachelor’s degree strongly preferred.

 3-5 years’ experience in a professional environment.

 3 years leadership/management experience with direct customer contact

 Travel as needed for training and to perform job functions

Knowledge, Skills, and Abilities

 High degree of professionalism.

 Strong interpersonal and relationship-building skills.

 Strong and effective communication skills.

 Positive attitude, change advocate, lead by example.

 Independent decision-making skills and utilization of sound judgment.

 Excellent organization and multi-tasking skills.