HVAC Service Manager
Job Description
Service Manager – Commercial HVAC
Artic Air Heating and Cooling
Full-time | $75,000–$95,000 per year | Profit Sharing | Great Team Culture
About Artic Air
For over 40 years, Artic Air has been keeping Arizona’s commercial spaces cool, comfortable, and running efficiently. We’re a locally owned mechanical contractor known for our craftsmanship, integrity, and people who genuinely care about doing great work.
We partner with general contractors, building owners, and engineers to design, build, and service high-performing HVAC systems across commercial new construction, tenant improvements, and ongoing service contracts.
Position Summary
The Service Manager is responsible for running day-to-day service operations, ensuring efficient workflow, managing technicians, and maintaining exceptional customer communication. This role requires strong HVAC field experience paired with professional communication, leadership, and administrative capabilities.
This position is not a field role. The successful candidate will be the operational anchor in the office, ensuring technicians, customers, and jobs stay on track.
Key Responsibilities
Leadership & Team Management
- Lead, mentor, and coach a team of 5–9 HVAC service technicians.
- Ensure technicians follow safety, documentation, and service standards.
- Support troubleshooting through HVAC theory without needing to return to field work.
Service Operations Management
- Monitor all active and upcoming jobs; prioritize workload and dispatch technicians accordingly.
- Ensure service calls, repairs, maintenance, and small projects run efficiently.
- Maintain the department’s pulse by always knowing what is open, pending, and about to close.
Customer Service & Communication
- Communicate professionally and efficiently via phone, email, and text.
- Provide quotes, proposals, and updates to customers in a timely manner.
- Ensure a high-quality customer experience from start to finish.
Administrative & Technical Oversight
- Manage documentation, proposals, purchase orders, and billing.
- Use Outlook, Excel, and service management software.
- Maintain inventory, supplies, and coordinate company vehicle repairs.
Required
- 10+ years of HVAC field experience with strong HVAC theory knowledge (A/C, electrical, refrigeration).
- EPA certification.
- Strong communication skills—written and verbal.
- Proficiency with Microsoft Outlook, Excel, and service software.
- Leadership experience with proven ability to coach and motivate technicians.
- High multitasking capacity in a fast-paced environment.
- Strong follow-through, organization, attention to detail, and professionalism.
Preferred
- Previous HVAC supervisory or service management experience.
- Tradeschool or 2-year technical/communications education.
- Commercial HVAC experience.
Who Will Succeed in This Role
- Proactive, anticipatory, and organized.
- Strong emotional intelligence; able to “read the room.”
- Humble but confident, team-oriented, and solutions-focused.
- Tech-savvy; adaptable to software, digital tools, and evolving processes.
- Enjoys leadership, structure, accountability, and continuous improvement.
Schedule
- Monday–Friday, generally 6:30 am–4:00 pm, North Phoenix location
- Must live in the Greater Phoenix Area
Compensation & Benefits
- Salary: $75,000–$95,000 (paid weekly)
- Medical Insurance: Company pays 65% of employee's premium
- Dental, Vision, and Aflac (Life, STD, Cancer, Accident): Offered to Employees
- Retirement: 401(k) + Annual Profit Sharing (after 1 year/1,000 hours)
- Time Off: 2 weeks PTO + 6 paid holidays (after 90 days)
- Access to a financial planner
- Professional, quiet office environment
- Potential for advancement within this role, as well as others
How to Apply
Apply directly here. We are looking to fill this role as soon as we find the right candidate.
Artic Air offers premier heating and cooling products and services for commercial and industrial facilities. We are committed to offering professional, cost-efficient services focused on commercial HVAC installation and repair projects of all sizes. Our professional design and build teams maintain a close working relationship with the industry's leading manufacturers, allowing Artic Air to offer the most advanced HVAC products available in today's market.
Opened in 1986, as a commercial service firm, we have grown into a full service commercial mechanical contractor with experience on luxury residential applications. Our people have been with us and in the industry for a long time. For our clients, that means depth of knowledge is shared.
Points of Interest
-Quality Focused
-Multi-generational knowledge base
-Cross trained and certified
-Depth of resources
-Committed to the life cycle of our relationships
-High Integrity
-Honest
Artic Air teams are qualified, skilled craftsmen and workers. The culture is one of openness, honesty and doing it right the first time. We work to understand what our client’s goals are and to deliver on them, on time and within budget. Field leaders and project management works closely to bring projects to completion as expected. We are proud to offer full mechanical “turn key” installations.