Job Type: Full-Time

Target Salary Range*: $75,000 - $92,000.

*This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary

Operating as a key member of the ClaimCenter team within the broader Claims Technology and Operations organization, this individual will play a central role in supporting ongoing platform enhancements through detailed requirement gathering, analysis, and solution design. This position will serve as a critical liaison between claims business stakeholders and technical delivery partners, ensuring that operational needs are clearly understood, accurately translated, and effectively implemented within ClaimCenter solutions.

• Conduct stakeholder analysis.
• Document business requirements, including user stories, success criteria, and training documentation.
• Create business cases and feasibility studies.
• Document business scenarios while participating in and facilitating User Acceptance Testing.

• Propose business process improvements.
• Perform low-code and no-code system configurations requiring minimal technical expertise.
• Assist with backlog refinement and management of non-technical items.

• Facilitate communication between business stakeholders.
• Align with and support the Product Owner and delivery team regarding Agile best practices.
• Support Agile activities, including refining and prioritizing backlogs, creating user stories, conducting demos, participating in PI planning sessions, and attending other ceremonies.

• 2+ years of claims, operational support, project management, and/or IT delivery or implementation experience preferred.
• Strong working knowledge of claims and/or insurance-related systems.
• Knowledge of Guidewire ClaimCenter is preferable.

• Proficient in Agile methodologies and practices.
• Excellent verbal and written communication skills.
• Ability to communicate technical information in a business-friendly manner.
• Ability to manage multiple and multifaceted stakeholders.
• Solution-oriented and creative thinker.
• Strong strategic thinking, analytical, and problem-solving skills, with the ability to make sound decisions and drive results.
• Strong attention to detail and focus on accuracy.
• Highly ethical, professional, and trustworthy, with a commitment to compliance and integrity.
• Flexible, adaptable, and resilient, with the ability to work effectively in a dynamic and changing environment.