Business Service Representative

The Business Service Representative (BSR) plays a vital role in the Veterans First Employment Services Program, serving as a liaison between Veterans seeking employment, JVS SoCal's workforce services, and the employer community. The BSR is responsible for developing and executing targeted job-placement strategies to ensure Veterans secure meaningful, sustainable employment.

This position requires strong relationship-building skills, knowledge of labor markets, and a passion for supporting Veterans. The BSR engages employers, identifies hiring needs, and develops workforce solutions—including customized training, apprenticeships, and On-the-Job Training opportunities. They also support participants directly with individualized job preparation, career guidance, and job matching.

The BSR coordinates and hosts employer recruitments, facilitates quarterly job fairs, and works closely with internal team members to provide a holistic, barrier-removal approach to employment services.

• BA or BS degree in Social Work, Career Counseling, or other related fields is strongly preferred.
• Education may be substituted with experience.
• Passion for working with and supporting Veterans is essential.
• Experience working with priority populations in workforce development, case management, career counseling, or related fields is strongly preferred.
• Military experience or working with Veteran populations is strongly preferred.
• Strong customer service orientation with excellent communication and interpersonal skills.
• Proficient multitasker with strong attention to detail and timeliness.
• Ability to take initiative, think creatively, and work independently while contributing to team goals.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Assertive, friendly, and adaptable with the ability to work flexible hours when needed.
• Primarily office-based with regular travel to employer sites, community partners, and workforce events.
• Reliable transportation is required to travel between work sites, attend meetings, conduct outreach, and support participants.
• Position requires local travel between multiple service sites, partner locations, and offsite events based on program needs, assignments, and outreach activities.
• May be required to support hiring events, job fairs, and partner engagements across Los Angeles County.
• Flexibility to work occasional evenings or adjusted schedules to support program events and service delivery is required.
• Full-time (may include occasional evenings or weekends based on program needs)

KEY RESPONSIBILITIES

• Job Placement Strategy & Participant Support
• Employer Engagement & Workforce Development
• Recruitment Events & Job Fair Coordination
• Labor Market Analysis & Continuous Improvement
• Reporting, Documentation & Compliance
• Collaboration & Team Integration

* Details can be provided upon request

PHYSICAL DEMANDS/WORKING CONDITIONS

• This is a fully in-person position; teleworking or remote work is not permitted due to the nature of direct client services, front desk operations, and on-site program support.
• The position operates in a fast-paced workforce center environment with continuous, in-person interaction with participants, staff, and partners.
• Expected to uphold the mission and values of JVS SoCal and demonstrate commitment to serving veterans and underserved populations.
• Must be able to lift 15lbs with a fair amount of sitting, answering telephones, and movement within the office setting.

ADDITIONAL STATEMENT

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to this role.

ABOUT JVS SOCAL

Founded in 1931, JVS-SoCal is a nonprofit, non-sectarian social service agency providing job training, education, career services, mentoring, and placement assistance to diverse and multicultural populations, transforming lives and empowering individuals to achieve sustainable employment and financial independence. JVS SoCal currently serves over 30,000 clients annually at over 20 locations throughout Southern California. As JVS SoCal continues to grow, we continue to look for qualified, dedicated staff to join us and play a role in transforming lives and bettering our communities throughout SoCal and beyond!

Salary:

$24.00 - $25.00 per hour

JVS SoCal will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if JVS SoCal is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating or rehabilitative evidence, or challenge the accuracy of the background check report. Find out more about the Fair Chance Act by visiting www.calcivilrights.ca.gov/fair-chance-act .