Managed Services Administrator
The Managed Services Administrator is a behind the scenes technical role designed to support, maintain, upgrade, and automate within our managed services technology stack. Someone who loves learning new technology, automation, scripting, and root cause analysis. Driven to find efficiencies and thrives on innovation and working within a team.
ESSENTIAL FUNCTIONS:
Daily monitoring of internal and external managed infrastructures
Behind the scenes support of on-site technical teams
Liaison with software and cyber security vendors to troubleshoot, repair, and automate
Monthly network health analysis and reporting for managed services clients
Continual improvement of managed service alerting systems and proactive automation
Contribute to team goals with regards to SLA requirements, case resolution, and customer satisfaction
Participate in emergency on call rotation
TECHNICAL SKILLS:
Ability to administer the following technologies:
Microsoft Windows Server, AD, Exchange, 365, Intune, Hyper-V
SentinelOne XDR
N-central RMM
Working knowledge of HP, Dell, and SonicWall Equipment
SOFT SKILLS & ABILITIES:
Pleasant and professional demeanor in all client and internal communications
Intellectually resourceful with sound judgment and effective decision-making abilities
Strong organization skills and ability to operate efficiently throughout daily tasks
Owns issues through resolution, understands when to escalate a problem to another team member
Demonstrates empathy with users and professionalism at all times
Operates with client satisfaction in mind
Energy, enthusiastic and results-oriented
EDUCATION, EXPERIENCE, & KNOWLEDGE:
Bachelor's degree in IT related discipline preferred
5+ years of relevant IT experience
Preferred Certifications
Microsoft Certified: Azure Administrator Associate
SonicWall Network Security Professional (SNSP)
WORK ENVIRONMENT/PHYSICAL DEMANDS:
Use of computer and office equipment
Ability to remain calm in stressful situations
Performs all administrative functions expected at this level
ADDITIONAL REQUIREMENTS:
Ability to schedule for evening or weekend work occasionally
Valid driver's license in your state of residence and reliable personal vehicle
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