Human Resources Representative

My name is Bill Stevens, and I have a new twelve month plus Human Resources Representative opportunity available for a major firm located in Bethlehem, Pennsylvania that could be of interest to you, please review my specification below. The work week schedule will be hybrid, three days a week in the office and two days remote. This position will be starting in Mid-August.

The ideal candidate should also possess a green card or be of citizenship. No Visa entanglements and no H1-B holding company submittals.

This position pays $25.00 per hour on a w-2 basis.

Responsibilities:

Answer calls while showing empathy where appropriate.

Be an active participant in the modernization of HR Service Delivery technology, including AI.

Cross-train on VISA and Immigration work.

Participate in (and sometimes facilitate) ongoing training.

Perform complex HR administrative support work in the realm of Workday, Benefits, Talent Management, Talent Acquisition, and Colleague Relations.

Anticipate the further needs of a customer and provide thorough responses (email and telephone).

Collaborate and serve as a point of contact for the HR Centers of Excellence (COEs) and the firms MyHR stakeholders for all new and existing work requests to drive successful execution of new and existing offerings.

Research and resolve complex colleagues’ questions, including Workday issues and transactions.

Take the initiative to utilize data and metrics to address customer pain points, recommend process improvements, and develop internal documentation/reports to ensure customer satisfaction (CSAT), service level agreements (SLAs) and quality improvement adherence.

Ensure standard operation procedures (SOPs) are continually reviewed with an eye on our colleague experience and simplicity with processes.

Research and resolve complex colleague questions, including Workday issues and transactions.

Qualifications:

High School Diploma/GED required

One or more years of Contact Center and/or relevant experience is required; two years is preferred

Requires a minimum of two years and up to four years of Human Resources experience

Experience and comfort navigating Workday; Workday Reporting is preferred.

Proven ability to follow existing processes with superior attention to detail.

The interview process will include an initial phone or virtual interview screening.

Please let me know your interest in this position, availability to interview and start for this position along with a copy of your recent resume.