A meaningful leadership role — direct input into how the firm grows and operates, working side by side with firm leadership that genuinely changes client's lives.

Operational & Strategic Leadership:

• Serve as the operational backbone of the firm, reporting directly to the Managing Partner and identifying and planning for the firm's changing operational needs
• Partner with firm leadership on strategic planning, budgeting, and firm-wide policy; prepare agendas for and attend firm leadership meetings
• Directly supervise and mentor the Receptionist and administrative department personnel, ensuring consistency in procedures and staffing across the firm

Financial Management

• Plan, forecast, prepare annual operating budget, variance analysis, profitability analysis, rate analysis, financial analysis and reporting, accounting statements review
• Oversee billing, invoicing, accounts receivable and payable, trust accounting, cash flow, and banking relationships
• Administer the firm's 401(k) plan and monitor overall financial performance indicators for leadership
• Work in conjunction with the external accountant and tax consultants
• Monitor financial performance indicators

Human Resources & Team Leadership

• Lead recruiting, onboarding, performance management, and employee relations for non-attorney staff
• Manage salary and benefits administration, coordinate with HR/payroll vendors, and ensure compliance with employment law
• Set clear performance expectations and KPIs and resolve day-to-day employee relation matters
• Managing all HR-related functions, including onboarding and offboarding of employees, and employment records, policies, procedures, and compliance
• Helping maintain a professional, organized, and collaborative office environment

Practice Management

• Support practice management functions including workload distribution, staffing recommendations, and coordination with the firm's Intake team
• Track key performance indicators — case timelines, revenue per case, collections, andstaff productivity — and provide leadership with real-time operational insights
• Establish and track key performance indicators and provide leadership with real-timeoperational insights.
• Promote a positive workplace culture rooted in accountability and teamwork
• Monitor and report key performance indicators, including:
• Average case value
• Revenue per employee
• Client acquisition cost
• Conversion rates
• Matter lifecycle timelines
• Provide accurate, real-time operational data/insights to support decision-making