Military Finance Customer Service Representative

Essential Job Functions:

Role:

Perform finance customer service supporting the Financial Operations Flight (FMF). Candidates and are responsible for general customer service duties across all sections — Military Pay, Civilian Pay, or Travel Pay. Specific responsibilities include:

• Interpret Master Military Pay Accounts (MMPA) and Leave and Earnings Statements (LES) to respond to pay inquiries and identify errors
• Process, research, and correct military pay transactions including entitlements, allowances, deductions, and debts using DJMS, CMS, CSP, and related Air Force financial management systems
• Research and process debt-related actions including debt notification, repayment, appeals, rebuttals, waivers, and garnishments
• Clear rejected transactions from daily system updates and resubmit corrected transactions within established timeframes
• Respond to civilian PCS-related reimbursement and entitlement inquiries; prepare and conduct briefings and supporting documents for inbound and outbound personnel
• Assist members with travel voucher preparation and processing using eFinance; coordinate with TPPC to submit vouchers and resolve rejected claims; process Personal Procured Move (PPM) costs and doubtful claims
• Compute and process pay entitlements, allowances, deductions, and travel-related costs in accordance with applicable regulations (AFMAN65-116v1, JTR, DoD FMR)
• Act as liaison with internal and external organizations to research and resolve pay issues and member inquiries
• Monitor and respond to customer service desk and phone line within established timelines; maintain a daily customer service electronic tracker
• Perform independent research using applicable regulations, continuity documents, and instructions to provide accurate and thorough resolutions to customers
• Maintain access to all required financial management systems and follow all CUI and records management procedures
• Document monthly hours worked and quarterly training completed and submit reports to the COR.

Requirements:

• U.S. citizenship and ability to obtain a CAC and JBAB base access
• Minimum 2 years of experience in military finance customer service; Air Force financial management experience strongly preferred
• Strong knowledge of military and/or civilian pay entitlements, allowances, deductions, and travel pay regulations
• Proficiency or ability to quickly learn Air Force financial management systems including CSP, LeaveWeb, eFinance, WebDMO, DJMS, and FMWF
• Strong data entry accuracy, attention to detail, organizational skills, and ability to work independently under pressure
• Professional communication skills and ability to establish rapport with customers of all ranks and backgrounds
• Ability to maintain confidentiality and handle sensitive personnel and financial information in compliance with Privacy Act requirements

Work Hours:

Position requires to work onsite 5 days a week.

Situational telework may be approved by direct supervisor