Hospitality Specialist

Hospitality Specialist (Part-Time)

Montpelier, VT

Come join one of America's fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.

Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.

National Life Group owns and operates a 12-room, New England style, Bed & Breakfast at its Vermont Campus. A charming lodging establishment, representing the National Life Group brand, we provide the best in hospitality, offering lodging and full-American breakfast. This is a private, corporate establishment, servicing our guests, and occasional events and small meetings. The Guest House serves as the face and first impression of National Life Group, exemplifying National Life Group standards of hospitality, and provides a unique, home away from home experience to its guests.

The National Life Group's Hospitality Specialist is a highly visible role, which demands excellent hospitality skills. The ideal candidate for our part-time position will be service oriented, incredibly friendly, and customer-centric. This role will support National Life Group's brand by ensuring that all accommodations and public areas of the Guest House are kept to a high standard of cleanliness and presentation, delivering great customer service, and maximizing guest satisfaction. This position is part-time, up to 24 hours per week, with the possible additional hours on occasion based upon need. This position requires flexibility and the willingness to work evening/overnight shifts and works closely with security and facilities on the safety of staff and overnight guests.

Key responsibilities include:

• Ensuring white-glove service through hospitality for guests.
• Cleaning and organizing accommodations/rooms, public spaces as needed, maintaining high standards.
• Assisting, as needed, with any preparations or setup needed for morning breakfast service, or other duties as assigned.
• Upholding and promoting National Life and Guest House Safety Standards and Protocols
• Maintaining a welcoming and safe environment.
• Maintaining inventory of necessary cleaning and room amenity Communicates with supervisor on a timely basis of any updates/maintenance needs or supplies.
• Performing additional duties as needed.
• Becomes CPR trained (optional).

Qualifications/experience requirements include:

• Previous hospitality experience preferred or similar position
• This position requires a flexible schedule with the ability to work nights, evenings, days and some select weekends (rare) as occupancy changes
• Proficiency in Microsoft Office Suite and the ability to learn other proprietary systems as assigned
• Positive attitude and self-motivated
• Experience in housekeeping and cooking (breakfast, some basic baking)
• High level of independence and problem-solving abilities
• Excellent communication skills
• Professional appearance
• Attention to detail and a passion for quality and cleanliness
• Physical demands include lifting/moving objects up to 25 pounds.

Education and licensing requirements include:

• High school diploma, GED, or equivalent
• Valid driver's license

Hourly pay range: $15 - $22 USD