Payments & Deposit Operations Representative IV

Payments & Deposit Operations Representative IV

Work Location: Mount Laurel, New Jersey, United States of America

Hours: 40

Pay Details: $24.00 - $33.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Personal & Commercial Banking

Job Description: The department processes customer payments on non medical and medical payments. The Payments & Deposit Operations Representative IV will be involved in procedure writing and be the primary trainer for all of the Lockbox areas.

Onsite

Location: 11000 Atrium Way Mt Laurel NJ

Schedule: Monday-Friday 7:30am-4:00pm EST

There will need to be flexibility in the schedule when training new hires and accommodating to the different shifts

Depth & Scope:

• Works within broad and/or non-standard parameters, involving multiple steps, systems, and jurisdictions and where there could be a lack of market standard/practice, referring to a more senior role when necessary
• Top level expert on products, end-to-end processes and systems for own specialized area
• Transactions and activities require top level expertise across a broad range or variety of products, processes or systems and where transactions could be characterized by moderate to high volatility
• Transactions are characterized by moderate to high risk/financial impact
• Low to moderate decision-making authority within defined parameters
• Provides process/policy guidance to others internal partners and external customers (as needed)
• May act as a primary coordinator on small scale initiatives or work stream packages for assigned area
• Focus of work is daily, weekly, monthly and/or longer with addition of ad-hoc and initiative-based requests, as required
• Generally interacts with internal partners and external customers for functions performed
• May interact with cross-functional teams and/or involving external contacts
• Requires advanced knowledge of the business unit and operational functions for the business area supported and a general understanding of regulatory issues/requirements for jurisdictions supported

Education & Experience:

• High School diploma, Undergraduate degree preferred
• 1+ year of experience

Customer Accountabilities:

• Executes more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensures that service quality is maintained
• Identifies opportunities to improve service delivery
• Provides accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interprets findings and makes recommendations
• Supports partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels

Shareholder Accountabilities:

• Prioritizes and completes own workload to meet SLA requirements for service and productivity and/or support team manager in prioritizing and managing team workload
• Actively maintains understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assesses potential impacts as it relates to operating policies, standards and procedures
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality
• Supports development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness
• Contributes to the development/delivery of presentations/communications to management or broader audiences
• Protects the interests of the organization identifies and manages risks, and ensures the prompt and thorough resolution of escalated non-standard, high-risk issues
• Adheres to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
• Supports change management projects or programs that impact the business, functions or processes and ensures clear communication and documentation of new processes
• Identifies, leads and actively participates in process improvements and determines solutions that will allow business to grow

Employee/Team Accountabilities:

• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures the timely communication of issues/points of interest
• Supports the team by actively building operations knowledge, thinks critically about processes and opportunities for improvement, shares ideas and transfers knowledge within the team, across the function, and with partners (e.g., audit, business insights)
• Provides training, coaching and/or guidance to others on the team
• Participates in personal performance management and development activities, including cross training within own team and other teams in the operations function
• Ensures the timely communication of issues that are relevant to the team and encourages a good working relationship with other departments
• Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Engages and liaises with contracted external vendors to support, solution, and supplement business needs and processes
• Acts as a brand ambassador for the function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Occasional
• Pulling Occasional
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading, writing and comprehending instructions Continuous
• Adding, subtracting, multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than