Medical Office Manager

Position Summary

The Medical Office Manager is responsible for managing the day-to-day administrative and operational functions of the practice. This role requires strong leadership, excellent communication skills, and the ability to maintain efficient workflows while supporting providers, staff, and patients.

Key Responsibilities

• Oversee daily operations of the medical office.
• Supervise, train, and support administrative and clinical support staff.
• Manage scheduling, staffing, and workflow to maximize efficiency.
• Ensure compliance with HIPAA, OSHA, and other applicable healthcare regulations.
• Monitor billing, coding, insurance verification, and accounts receivable processes.
• Maintain office policies and procedures and implement operational improvements.
• Coordinate vendor relationships and oversee office supplies and equipment.
• Address patient concerns and resolve service issues professionally.
• Assist with budgeting, payroll coordination, and financial reporting.
• Support physicians and providers with operational and administrative needs.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree in healthcare administration, business, or a related field preferred.
• Minimum of 3 years of medical office management or healthcare supervisory experience.
• Knowledge of medical terminology, insurance processes, and electronic health record (EHR) systems.
• Strong leadership, organizational, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office and practice management software.
• Ability to multitask and work effectively in a fast-paced healthcare environment.

Preferred Qualifications

• Experience managing a multi-provider practice.
• Familiarity with quality improvement initiatives and regulatory compliance.
• Certification in medical practice management is a plus.