Lead | Eye Care | Customer Technician
Verstela is looking for Lead | Eye Care | Customer Technician in Kirkland, WA.
This local job opportunity with ID 3756505974 is live since 2026-07-18 02:39:46.
Job Description
Job Description
Ready to take the next step in your eye care career? If you've got 2+ years of experience in an eye care clinic, this lead role puts you at the center of the full patient journey, from check-in through the entire appointment and follow-up care.
You'll work hands-on with advanced services like myopia management, dry eye treatment, specialty contact lenses, and vision therapy, owning the patient experience from start to finish rather than just one piece of it.
This is a team-first environment that values experience: strong support, room to mentor newer staff, and the chance to deepen both your clinical and optical skills while leading patients through complex care needs.
Lead Patient Care Specialist- Eye Care Duties:
- Manage patient check-in, verify information, and set expectations for the visit
- Perform clinical testing, take patient history, and document accurately in the EMR
- Assist the doctor by preparing patients and identifying potential care needs
- Educate patients on treatment options, products, and services
- Handle checkout, including billing, payments, scheduling, and order processing
Schedule:
- Monday through Friday, 8:45 a.m. to 5:15 p.m.
Pay: $22- $26 per hour DOE
Lead Patient Care Specialist- Eye Care Requirements:
- 1–3+ years of experience in optometry, ophthalmology, or similar healthcare setting
- Strong clinical and technical skills including pre-testing, EMR documentation, and patient history
- Excellent communication and patient service skills
- Ability to multitask and manage a fast-paced workflow independently
- Experience with patient education or product recommendations
Benefits offered by Verstela to temporary employees:
- Medical
- Dental
- Vision
- Short Term Disability
- Term Life and AD and D
- Identity Theft Protection
- Prescription Plan
- 401(K) Retirement Savings Plan
Benefits offered by employer upon permanent hire:
- Medical
- Vision
- PTO
- 401(k) after 1 year
- Holiday Pay
Location: Bellevue and Kirkland, WA
Interested in this Lead Patient Care Specialist- Eye Care opportunity? Apply now or call 425-822-2929.
This Client who we are staffing for participates in the E-Verify program. Learn more at E-Verify.gov.