Business Office Associate, Atlantic Health At Home Medical-South Hackensack-Full Time: Mon-Fri 9a-5p

Job Title

Responsible for general office and clinical support to clinical staff within the department.

Principal Accountabilities

1. Monitor the patient call back clinical phone line; notify appropriate clinician regarding patient needs and issues.
2. Make initial phone contacts with patients requiring clinical visits.
3. Work closely with clinical staff in obtaining required documentation in a timely manner; including DocuSign
4. Schedule appointments for clinical visits/virtual visits; create and close routes assigned to clinicians
5. Assist the clinical staff with patient follow-up phone calls and complete the needed clinical notes in the computer.
6. As appropriate, act as liaison between the customer service department and the clinical staff.
7. Assist patients with basic CPAP/VPAP troubleshooting
8. Direct patients to appropriate departments with concerns
9. Review compliance with patients and instruct with guidelines to meet insurance compliance requirements
10. Other job-related duties as requested by management; including special projects to identify areas of process improvement.

1. Business Office Associate assists with in-person translation (Spanish to English) for the clinical team (home visits) to elevate patient compliance of usage and elevate patient experience.

Qualifications

Required:

1. High school diploma; college degree preferred
2. Previous education and/or work experience in the healthcare field preferred.
3. Bilingual (Spanish/English)

About Us

AHS Investment Corporation (AHSIC) is the wholly owned for-profit subsidiary of Atlantic Health.

Our Business Units:

• AtHome Medical a Durable Medical Equipment Company, combining professional services and high-quality medical products.
• Atlantic Private Care Services - a private duty Nursing and Home Health Aide service provider, servicing the NJ counties of Morris, Essex, Union and Sussex.
• Real Estate Division Commercial Property and Residential Housing ownership and management services for AHSIC and Atlantic Health.
• MSO Management Services to a variety of healthcare enterprises, such as Atlantic Mobile Health/ Atlantic Ambulance, Primary Care Partners, Atlantic Health Partners, AHS ACO LLC, and others.
• Eagle Ambulance a private ambulance company.
• Joint Ventures Investment interests with various healthcare organizations.
• AHa! Innovation Center an incubator designed to promote and commercialize innovation in the health care arena.

Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted: Team Member Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

About the Team

Breathing is one of the most essential functions of life, so any disease that diminishes the effectiveness of the lungs should be taken seriously. At the Atlantic Respiratory Institute, we offer state-of-the-art diagnostics and treatments for a variety of respiratory conditions. Because so much of the human body relies on oxygen, a multidisciplinary approach is essential to treating respiratory conditions. Our center of excellence's pulmonary specialists, thoracic surgeons and critical care specialists regularly collaborate with experts in allergens, cardiology, otolaryngology, endocrinology, neurology, oncology, radiology, and pediatrics. Additional support is provided by a team of care managers, clinical nurse specialists, clinical social workers, nurse practitioners, nutritionists, physical therapists, respiratory care practitioners, registered nurses, registered pulmonary function technologists and registered sleep technologists. A nurse navigator offers individualized attention and support and coordinates the transition of pulmonary care from the hospital to an outpatient setting.

Job Info

Job Identification 30806
Job Category Admin/Clerical/Customer Serv
Locations 315 Phillips Ave, South Hackensack, NJ, 07606, US (Hybrid)
Minimum Salary (Hourly Rate) 25.180000
Maximum Salary (Hourly Rate) 41.570000
Hours per Week 40
Primary Shift Day
Work Schedule 9 am - 5 pm
Days and Shifts M-F