Senior Training Center Franchise Business Technician

JOB TITLE:

Senior Training Center Franchise Business Technician

REPORTS TO:

Senior Training Center Manager

Job Type

Full Time, Exempt

DEPARTMENT:

East Training Center

LOCATION:

NJ

SUMMARY

This role is responsible for providing pre-opening training for new Tous Les Jours bakery stores, covering product preparation, quality control, and overall store operations to ensure a successful launch. The position also delivers foundational training for internal employees to strengthen their job competencies and operational expertise.

JOB DUTIES

Training Execution

• Conduct comprehensive training for new store owners and employees
• Conduct training to improve product sales and employee customer service at the store.
• Provide training on manual products and new products
• Educate on hygiene and frozen dough management
• Train on the use and maintenance of kitchen equipment
• Educate on store quality control measures

Training Center Operations

• Establish and manage training schedules and operational plans
• Ensure industrial safety and food safety compliance at the training center
• Manage Training Center expenses and handle all related expenditures.
• Conduct inventory checks and manage procurement and purchase orders.

Training Documentation Management

• Develop and update training curricula and materials
• Prepare and manage training-related documents and reports
• Conduct post-training evaluations (surveys, feedback collection)
• Analyze training effectiveness and develop improvement strategies
• Plan and design training programs
• Create and enhance training materials (manuals, presentations, guidelines, etc.)

Other Responsibilities

• Provide product training for new o
• Conduct basic training for internal employees
• Develop and test new equipment and small tools
• Basic training for new internal employees
  

SKILLS AND EXPERIENCE

• Basic Computer skills including proficiency in MS Office Products (Outlook, Word, Excel & Power point).
• Excellent verbal and written communication skills.
• Ability to read and interpret documents such as procedure manuals and regulatory documents.
• Ability to write reports & business correspondence.
• Bilingual in Korean/English
• Ability to effectively present information and respond to questions from management level.
• Demonstrate ability to manage and prioritize multiple tasks and demands working with minimum supervision.
• Detail oriented, excellent record keeping and documentation skills.

QUALIFICATIONS

• Prior bakery experience is required, and prior experience with research and development in the bakery industry is preferred
• Knowledge of baking multiple types of bread and baking and decorating cakes
• Associate degree, or bachelor’s degree or equivalent years of work experience
• 1-2 years combined experience with food or ingredients and manufacturing experience
• Knowledge of GMPs and HACCP
• Basic understanding of food production fundamentals
• Basic Computer skills including proficiency in MS Office Products (Outlook, Word, Excel & PowerPoint)

Employee Benefits

• Med/Den/Vis/Life Insurance (100% Company Covered) from Day 1
• Short Term and Long-Term Disability Leave (short term 100% covered)
• 401(k) Company Match
• Life allowance Reimbursements (Monthly)
• Cellphone Reimbursements
• Employee Discounts (40% off CJ products & services)
• Paid Time Off (generous and increases by tier!)
• Paid Creative Leave (up to 4 weeks specified on years of service)
• Paid Holidays (11 days)
• Employee Club Activities (movie, e-sports, book, sports activity club, etc.)
• & Much More