Customer Service Representative - Healthcare
Job Description
Location: On-site in Riverview or Tampa, FL
Starting Pay: $15.61/hr. plus potential bonus opportunities
Schedule: Limited-Service Full-Time schedules available; the hours, schedule, and targeted start date are discussed with recruiter
Evening and night shifts are highly preferred, with a 10% shift differential for hours worked between 7 p.m. and 10 p.m.
Make a Difference by Helping People Navigate Healthcare with Confidence
Are you passionate about helping others? Maximus is hiring Customer Service Representatives (CSRs) to provide compassionate, reliable support to individuals navigating healthcare programs. If you’re dedicated, service-minded, and ready to grow, we want you on our team.
You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.
Pay & Benefits
We provide a competitive package designed to support your success both inside and outside work:
- Competitive Compensation:
- $15.61hr. base pay + 10% shift differential
- Potential bonus opportunities may be available, subject to eligibility requirements
- Comprehensive Insurance Coverage: Company-paid medical coverage
- Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
- Paid Time Off Package: Paid time off, sick leave, and 11 paid holidays
- Tuition Reimbursement: Support for ongoing education and development
- Future Planning: 401(k) with company match
- Work/Life Balance Support: Flexible schedules that meet your lifestyle
- Career Growth: A supportive environment with development and promotional opportunities
- Meaningful Work with Impact: No cold calls, sales, or collections involved!
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.