Ready for a role that supports your unique calling in patient care and fits your life? At Portsmouth Regional Hospital, you’ll find clear pathways to advance backed by our unmatched nationwide transfer policy that lets you grow your career when the time is right for you. With mentorship opportunities, clinical education courses, professional certification support, and educational assistance, you will have all the resources you need to build the career of a lifetime.
Job Summary and QualificationsPosition Summary:
The Clinical Support Resource RN supports high quality, patient-centered care by offering feedback, guidance, and mentoring to new graduate nurses and/or nurses that are transitioning to a new specialty. The Clinical Support Resource RN supports multiple units, providing guidance and education on the hospital’s standard of nursing practice, policies, and procedures to ensure compliance with all accrediting and regulatory agency requirements.
Major Responsibilities:
Quality
Performs rounds on each nursing unit, continuously observing, assessing the quality of patient care, and identifying nursing educational needs. Escalates concerns about nursing skills, patient care, policies, processes, and equipment as appropriate.
Utilizes skills of observation. Provides feedback on nursing assessments, nursing diagnosis, planning, intervention, and evaluation of patient care.
Provides feedback and mentoring on patient assessments and care planning.
Provides assistance with performing or troubleshooting specific skills.
Maintains IMobile phone for easy contact by new graduates or nurses within scope of support.
Tracks requests to identify most commonly requested skills for purposes of enhancing orientation & education.
Fosters teamwork and contributes to achievement of team goals.
Attends rapid responses and codes as needed, to observe, provide feedback, and debrief, facilitate education, direction, coaching before, during and after the rapid response or code as indicated.
Shares knowledge/expertise and assists co-workers.
Service
Serves as an example of professional nursing practice and promotes pride in nursing for the organization, the community, and the health care industry.
Demonstrates caring and empathy in all interactions and advocates for patient- and family-centered approach in all decisions and actions.
Promotes evidence-based best practices that enhance the patient experience, including SAFETY rounding, communication fundamentals/AIDET, Teach-Back, Narrating Care, etc.
Ensures that nurses within scope of support have a clear understanding of how to integrate patient experience behaviors into quality, safety, and nursing practice.
Demonstrates excellent communication skills, including active listening. Ensures patients, physicians, and colleagues have a clear understanding of all communications, and escalates care concerns appropriately.
Participates as an engaged, active member of the health care team and positively promotes the rest of the team to patients/families/caregivers and other colleagues.
Maintains a professional appearance and demonstrates behaviors consistent with established policies/procedures.
People
Serves as a mentor and direct support for nursing colleagues.
Fosters teamwork and contributes to the achievement of team goals.
Growth
Seeks opportunities to impact the growth of the organization by promoting excellence in patient experience and providing high quality care to the patients served.
Encourages physician engagement by elevating care of the workforce and mitigating escalations.
Finance
Assumes personal accountability for work time.
Other
Performs other duties as assigned.
Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”
Portsmouth Regional Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
At Portsmouth Regional Hospital, you're not just joining a hospital—you’re becoming part of a mission-driven team that’s redefining healthcare excellence across the Seacoast region. As a 240-bed acute care facility in Portsmouth, NH, we proudly serve communities throughout New Hampshire, Maine, and Massachusetts. We’re the only hospital in the area to be recognized as an ACS Verified Level II Trauma Center and a Comprehensive Stroke Center, and we offer a robust heart and vascular program—giving our team the opportunity to work at the forefront of life-saving care.
As part of the HCA Healthcare family, you’ll be supported by one of the nation’s leading healthcare systems, with a strong presence in New Hampshire that includes four hospitals, three freestanding emergency rooms, and over 70 care sites. Here, nearly 5,000 colleagues—including 1,500 nurses and 1,000 affiliated physicians—collaborate to deliver exceptional care and innovation every day. Whether you're at Portsmouth, Catholic Medical Center in Manchester, Parkland Medical Center in Derry, Frisbie Memorial Hospital in Rochester, or one of our emergency facilities in Seabrook, Dover, or Plaistow, you’ll find a culture that values your expertise, supports your growth, and empowers you to make a real difference.
Clinical Support Coordinator RN
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