ATG ENTERTAINMENT

POSITION: Food & Beverage - Hospitality Coordinator

LOCATION: New York, NY

KEY PARTNERS: Procurement Manager, venue Customer Experience Managers, VP Hospitality

ABOUT THE ROLE

The HOSPITALITY Coordinator is the operational backbone of ATG’s Hospitality Operations team. This role keeps data, systems, and day-to-day coordination running smoothly so the Director, Hospitality can focus on strategy and execution across our venue network. You will be the person who keeps reporting accurate, systems running, training materials organized, and the HOSPITALITY Operations team’s work moving forward.

WHAT YOU’LL DO

1. Reporting & Data Support

• Pull together P&L, POS, and sales data across venues into a consolidated view for the Senior Manager, Hospitality.

• Maintain and update performance dashboards, flagging notable trends or discrepancies.

• Support ad hoc data requests and analysis as new hospitality initiatives roll out.

2. Systems Administration

• Serve as the day-to-day administrator for POS

• Manage user access, troubleshoot routine issues, and coordinate fixes with vendors or IT as needed.

• Be the point of escalation CEMs and venue staff can reach out to for system-related questions.

3. Training Material Coordination

• Help build and maintain training resources and toolkits that enable CEMs to train and support their own venue Hospitality staff.

• Keep training materials current as products, standards, or systems change.

• Organize and track completion of required certifications and training across venues.

4. Procurement & Vendor Administrative Support

• Provide administrative support to the Procurement Manager, including purchase order tracking, vendor documentation, and order reconciliation.

• Help maintain accurate, organized vendor and contract records.

5. Team & Project Coordination

• Coordinate scheduling, meeting logistics, and follow-up on action items for the Hospitality Operations team.

• Track progress on key initiatives and help keep projects organized and on schedule.

WHO YOU ARE

You are highly organized, comfortable with data and systems, and energized by being the person who keeps things running smoothly behind the scenes. You take pride in accuracy and follow-through, and you are a natural point of contact for people who need a quick, reliable answer.

Essential Experience & Skills

• 1–3 years of experience in an operations, coordinator, or administrative support role, ideally in food & beverage, Hospitality, or a multi-location business.

• Strong Excel/spreadsheet skills and comfort working with data from multiple sources.

• Experience with POS systems and/or time & attendance software, or ability to learn new systems quickly.

• Excellent organizational skills and attention to detail.

• Strong written communication skills — you will be creating and maintaining materials others rely on.

• Ability to juggle multiple priorities and follow through independently.

Desirable Experience

• Experience supporting training program development or documentation.

• Familiarity with procurement or purchasing processes.

• Experience in live entertainment, venue operations, or multi-unit Hospitality.

BENEFITS

• Medical, Dental and Vision Insurance

• 401k Match

• Paid Vacation & Holidays

ABOUT ATG

ATG-Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, modern live music arenas, studio theatres, cinemas and conference spaces. ATG Entertainment own, operate or program 72 of the world’s most iconic venues across the UK, the US and Continental Europe entertaining over 18 million audience members each year.

Through our in-house Production companies and working closely with third-party top producers and promoters ATG presents over 15,000 live performances annually, including Cabaret at the Kit Kat Club, Stranger Things: The First Shadow, Moulin Rouge, The Lion King, Harry Potter and the Cursed Child and Starlight Express as well as popular music and comedy shows.

ATG also operates a leading ticketing platform processing more than 18 million tickets each year for musicals, plays, concerts, comedy shows and a variety of other live events. ATGtickets.com attracts more than 55 million unique visitors annually. Headquartered in London and Woking, the company also has offices in New York and Cologne.

ATG Entertainment IDEA Mission Statement

At ATG Entertainment, our commitment to inclusion, diversity, equity and access (IDEA) is reflected in our IDEA mission statement: A stage for everyone. Our stages are a platform for compelling stories — stories that are for all, by all, and of all. We hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves, and everyone feels they belong.