Service Administrator
Service Administrator
Reports To: Sr. Service Manager
Location: Bethlehem, PA
Company: TIME Manufacturing Company
Company Overview
TIME Manufacturing Company is a leading global manufacturer of vehicle-mounted aerial lifts, digger derricks, bucket trucks, and bridge inspection equipment. Through its renowned brandsVersalift, Ruthmann, Bluelift, France Elvateur, Movex, BrandFX, and Aspen Aerialsthe company serves diverse industries, including electric utility, telecommunications, bridge inspection, tree care, and other fleet-supported sectors. With a strong commitment to innovation, quality, and customer satisfaction, TIME Manufacturing Company designs and manufactures top-tier products that enable professionals to operate safely and efficiently at various heights.
Job Summary
We are seeking a reliable Service Administrator to support daily operations at our Bethlehem service shop. This role is the first point of contact for customers and supports service operations through communication, work order management, labor entry, and invoicing.
Key Responsibilities
Greet customers and answer incoming phone calls
Communicate with customers by phone and email regarding service jobs
Open service work orders and gather unit information (warranty, rental/demo, claims)
Call customers for job approvals, updates, and completion
Enter daily employee labor hours
Assist with invoicing of service operations
Use Microsoft Word and Excel to track labor and service jobs
Qualifications
High School Diploma or GED
2 + years clerical administrator or customer service experience
Strong customer service and communication skills
Organized, detail-oriented, and dependable
Comfortable using Microsoft Word and Excel
Prior service or administrative experience preferred
Core Benefits
Competitive salary and bonus structure
Comprehensive health, dental, and vision insurance plans
401(k) with company match
Paid time off and holidays
Professional development opportunities
Collaborative and innovative work environment
Equal Employment Opportunity (EEO) Statement
Time Manufacturing Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.