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Business Operations Lead

Fort Wayne, IN Open
Mondo is looking for Business Operations Lead in Fort Wayne, IN. This local job opportunity with ID 3762837079 is live since 2026-07-24 19:41:35.

Job Description
Job Description
Apply now: Business Operations Lead, location is Onsite (Fort Wayne, IN). The start date is July 27 for this permanent position. Job Title: Business Operations LeadLocation-Type: E Coliseum Blvd. Fort Wayne, IN 46805 (5 Days A Week Onsite)Start Date Is: July 27th, 2026Duration: Permanent/Direct HireAnnual Base Salary Range: $70k - $90k Benefits: Eligible for Health, Dental, Vision, 401K, PTO Must be authorized to work in the U.S. This position is not eligible for sponsorship .

Job Description: Lead day-to-day business operations by driving operational efficiency, analyzing performance data, coordinating cross-functional initiatives, and serving as the bridge between operations, technical teams, and customers to ensure successful service delivery.

Day-to-Day Responsibilities:

  • Oversee daily fulfillment and operational activities across multiple locations
  • Analyze operational data, build reports, and identify process improvements
  • Coordinate with customer support, field services, IT, and development teams
  • Monitor service performance, system uptime, and SLA compliance
  • Manage operational workflows, escalations, and issue resolution
  • Support inventory planning, forecasting, and resource allocation
  • Develop documentation, operational procedures, and reporting processes
  • Assist with RFP responses, budgeting, and operational planning
  • Serve as the primary liaison between customers and internal technical teams
  • Present operational findings and recommendations to leadership

Requirements:

Minimum Requirements:
  • 4–5 years of business or operations management experience
  • Strong experience analyzing data and building operational reports
  • Advanced Microsoft Excel skills
  • Experience with Salesforce or similar CRM/ticketing platforms
  • Excellent communication and stakeholder management skills
  • Ability to manage multiple priorities independently
  • Strong critical thinking and problem-solving skills
  • Comfortable collaborating with both technical and non-technical teams
  • Experience improving operational processes and workflows
Preferred Qualifications:
  • Experience supporting fulfillment or field service operations
  • Inventory planning or forecasting experience
  • Experience supporting software delivery or technology organizations
  • RFP support experience
  • Experience working with cross-functional operational initiatives
  • Background in logistics or service operations

Required Skills