Surgical Operations Specialist - Neurosurgery

The University of Maryland Faculty Physicians, Inc. is currently seeking a Surgical Operations Specialist to support faculty practices within the Department of Neurosurgery at the University of Maryland Baltimore Washington Medical Center (BWMC) and the University of Maryland Medical Center (UMMC).

The Department of Neurosurgery aims to excel and innovate in the clinical practice, science, and education of neurosurgery. We seek to achieve this by creating a platform and culture whereby all team members contribute to this mission and reach their full capacity for impact and fulfillment. Critical to our success is each team member's alignment and demonstration of our shared values:

• Patients First, Together!
• Always Do the Right Thing
• Leave It Better Than You Found It
• Drive to Mastery and Discovery

The Surgical Operations Specialist provides routine, reliable administrative support to neurosurgery surgical scheduling operations within a busy neurosurgical practice. This role supports day-to-day surgical operations including patient communication, prior authorizations for procedures, process oversight, and surgical scheduling, working closely with faculty, clinical staff, and administrative teams. This role also supports referral coordination as needed. The ideal candidate is organized, dependable, professional, and service-oriented, with a strong commitment to patient-centered care and teamwork.

This role will be based out of BWMC, a satellite neurosurgery practice managed by Neurosurgery at UMMC. Periodic travel to UMMC will be required as needed.

ESSENTIAL FUNCTIONS

• Collaborates with department leadership to develop processes, materials, and tools for patient pre and post-surgical education. Supports and actively participates in development and organization of operational workflows.
• Responsible for implementing surgical scheduling support processes, identifying required resources, workflows, and escalation processes.
• Maintains active OR schedule for all faculty. Develops knowledge of surgical case type equipment, length, and other requirements.
• Meets with patients and families to coordinate surgical care and pretesting. Educates patients on pre- and post-surgical process. Completes necessary documentation.
• Ensures all documentation and consents are scanned into EPIC.
• Participates in daily 9:45 OR huddle call and serves as liaison between department and OR. Provides information to clinical OR staff, independently researches any issues brought up at meeting, and communicates responses to appropriate team members.
• Schedules surgical cases daily following specified clinical and time allocation guidelines via automated scheduling systems through telephone contact with physicians' offices, fax, website retrieval, or personally with the physician and/or resident; uses manual systems in the event of automated system downtime.
• Researches, proposes, and implements process and procedures for office wide surgical scheduling workflows. Trains clinical staff, faculty, and surgical scheduling team on new workflows. Monitors analyzes and implements change to processes to ensure most effective and efficient methods are being used.

EDUCATION/EXPERIENCE

• High school diploma or general education degree (GED)
• 3-5 years of experience in a medical office setting
• Previous surgical scheduling experience preferred
• Experience with EPIC and general computer knowledge
• Strong customer service skills
• PC proficiency
• Medical terminology preferred

Total Rewards The referenced base salary range represents the low and high end of University of Maryland's Faculty Physician's Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician's Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here.

Qualifications

Required High School-GED or better.

Required 3-5 years: Medical office setting

Preferred Surgical scheduling experience

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.