HSM Direct Analyst

Spectraforce Technologies McLean, VA Open
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Spectraforce Technologies is looking for HSM Direct Analyst in McLean, VA.
This local job opportunity with ID 3764475229 is live since 2026-07-26 19:35:42.
Title: HSM Direct Analyst
Duration: 12 Months with possible extension
Location: McLean, VA
Must Have: Computer Literacy
  • Needs someone who is computer literate and comfortable navigating systems and tools.
Hard Skills
  • Time management
  • Hospitality / customer-facing experience
  • Project management
  • Supplier management
  • Supply chain
  • Procurement
  • Microsoft Excel
  • Vendor management
  • RFQ experience
  • Salesforce
Soft Skills
  • Detail-oriented
  • Strong organizational skills
  • Ability to juggle multiple tasks
  • Comfort working in stressful, fast-paced environments
  • Strong follow up discipline
  • Customer communication skills
Daily Responsibilities (What the role actually does)
Quote Management
  • Respond to customer quote requests same day or next day at the latest (if pricing is available).
Customer Follow-up
  • After sending quotes, follow up with customers:
  • "Did you receive it?"
  • "Are you still interested?"
Order Tracking
  • Track deliveries.
  • Proactively send tracking info to customers.
  • Maintain visibility into shipment statuses.
General Workload
  • Manage lots of details and keep track of many moving parts.
  • Handle a high volume of follow-ups and status checks.
Additional Expectations:
  • Role is somewhat stressful due to the workload and amount of tracking required.
  • Must be able to collaborate at all levels of the organization.
  • Should handle customer interactions professionally.
Interview Process: 2 rounds of 30?minute video interviews
Key attributes and skills essential to success in this role include:
  • A strong customer-first mindset and commitment to service excellence.
  • A commitment to learning, quickly gaining familiarity with HSM programs, tools, and initiatives.
  • Ability to work across the enterprise with a high degree of diplomacy and collaboration.
  • Exceptional communication skills - both written and verbal - with the ability to deliver clear, confident, and professional support.
  • Strong problem-solving and resolution skills.
  • Ability to perform well under pressure and effectively balance multiple tasks
  • Strong project/time management and organizational skills
Requirements:
  • One (1) year of customer service-related experience or
  • One (1) year of hospitality and/or supply chain related experience
  • BA/BS Bachelor's Degree
  • Proficiency with Excel
Preferred:
  • Two (2) years collaborating with suppliers/vendors and properties and/or customers
  • One (1) year of experience purchasing supplies/equipment for the hospitality industry or similar
  • BA/BS Bachelor's Degree in hospitality or supply management
  • Experience with Auto Quotes and/or PeopleSoft.
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