The Phlebotomy Supervisor is responsible for performing regular phlebotomy duties while overseeing scheduling, staffing, supply management, compliance monitoring, and serving as a liaison between clients and the lab. This role ensures high-quality customer care and satisfaction in alignment with United WestLabs, Inc.’s vision and values.

Essential Duties & Responsibilities

Please note that this is not intended to be an exhaustive list of all possible responsibilities and is a high-level summary of possible responsibilities.

• Maintain an active WA MA-P certification
• Perform phlebotomy professionally and compassionately.
• Maintain a safe, clean environment and adhere to infection control standards.
• Ensure accurate completion of requisitions and proper specimen collection.
• Communicate effectively with clients, patients and staff regarding concerns, changes, updates, related to lab pre-analytic processes.
• Keep draw stations clean and stocked daily.
• Schedule phlebotomists and ensure adequate staffing at all sites.
• Fill in for phlebotomists when needed.
• Perform sample and inventory transportation when needed.
• Train and monitor newly hired phlebotomists through their 90-day probationary period with the assistance of the training supervisor.
• Train staff on compliance updates and procedural changes.
• Counsel and provide progressive performance improvement for phlebotomists, up to and including disciplinary action under the Phlebotomy Operations Manager’s direction.
• Assist with annual reviews, recruiting, and interviewing candidates.
• Support Phlebotomy Operations Manager and Sales team in setting up new draw sites.
• Conduct, document, and store compliance inspections of all draw sites on a monthly and quarterly basis.
• Audit requisitions and ensure insurance compliance.
• Ensure phlebotomists in physician offices only perform UWL-related duties.
• Maintain adequate records of employee performance and attendance, weekly site visits, and documented communications.

Knowledge, Skills & Experience

• High School Diploma
• Minimum 5 years’ lab industry experience
• Supervisory experience preferred
• Phlebotomy certification and state license (if required)
• Ability to perform phlebotomy on all age groups
• Strong organizational, problem-solving, and communication skills
• Knowledge of laboratory procedures

Physical Requirements

Note that this position requires the employee to have and maintain reliable transportation, a valid unrestricted driver’s license, and motor vehicle insurance as required by law in the state of operation.

• Continuous sitting/walking (up to 8 hrs/day)
• Driving and computer data entry
• Intermittent bending, squatting, climbing
• Frequent lifting (10 lbs or less), occasional lifting (11–35 lbs)

The above statements are intended to describe the general nature and level of work being performed. This list is not intended to be an exhaustive list of all of your job responsibilities.