Service Engineer

JOB TITLE: Advanced Internal Service Engineer- Hematology

JOB LOCATION: Miami, FL (Onsite Position)

Contract Duration: 06 months

JOB DESCRIPTION:

Key Responsibilities

• Diagnose, troubleshoot, and repair complex hardware, software, mechanical, electrical, and connectivity issues across the hematology portfolio.

• Maintain and support an internal fleet of hematology systems, ensuring high operational readiness for training, evaluations, and new product activities.

• Support domestic and international installations, engineering evaluations, and product deployments while partnering with cross-functional teams to drive successful implementation.

• Contribute to service readiness for new products by supporting the development and validation of service procedures, documentation, spare parts, and technical processes.

Required Qualifications

• Associate's or Bachelor's degree in Electronics, Engineering, Engineering Technology, Biomedical Engineering Technology, or a related technical field.

• Seven or more years of experience troubleshooting and repairing complex electromechanical, laboratory diagnostic, biomedical, or medical device systems.

• Demonstrated expertise in advanced troubleshooting and root cause analysis across hardware, software, and network-connected systems.

Preferred Qualifications

• Experience servicing hematology analyzers or other in vitro diagnostic (IVD) systems.

• Experience developing service documentation, technical procedures, or troubleshooting guides.

• Experience supporting new product introductions or deployment of newly released instrument platforms.

Travel & Physical Requirements

• Ability to travel approximately 30–50%, including domestic and international travel.

• Valid driver's license with an acceptable driving record.

• Ability to lift up to 50 pounds and perform the physical activities required to install, maintain, and repair laboratory instrumentation.