Are you the kind of person who lights up a room?
Do you love connecting with people, staying organized, and contributing creative ideas?
Do you thrive in a collaborative, fast-paced environment where your work truly makes a difference?
If so, we would love to meet you!
At Seneca Smiles, we are committed to providing exceptional dental care in a welcoming, patient-focused environment. Every patient deserves an outstanding experience from their very first interaction to receiving their treatment, and finally to checking out. We are seeking a warm, confident, and team-oriented Patient Coordinator who is passionate about delivering exceptional service while helping support practice growth.
This is more than a traditional front desk position — this role is a key touchpoint in every patient’s journey and an important part of our practice’s continued success.
About the Role
As our Patient Coordinator, you will play a central role in creating a seamless and positive experience for every patient from their first phone call to the completion of their care.
In this role, you will:
- Serve as the first impression and ongoing connection for our patients
- Manage and optimize the clinical schedule for maximum efficiency
- Communicate with patients via phone, email, and text with professionalism and warmth
- Coordinate appointments and presenting treatment plan discussions
- Verify insurance, calculate copay estimates, and explain financial arrangements to patients
- Support accounts receivable and insurance claim processes
- Maintain accurate patient records and documentation
- Contribute creative ideas for patient engagement and practice marketing
This person must enjoy working with people, values organization, and is excited to contribute ideas that help a business grow.
Key Responsibilities
- Greet and welcome patients with warmth and professionalism
- Manage incoming calls, messages, and emails
- Ensure all patient interactions are handled promptly and courteously
- Maintain accurate and up-to-date patient records
- Help create a welcoming and organized front office environment
Scheduling & Treatment Coordination
- Manage the clinical schedule to maximize productivity and patient flow
- Assist with treatment coordination and patient questions
- Clearly communicate insurance coverage and procedures
- Confidently present estimated treatment costs and patient co-pays
Insurance & Financial Coordination
- Verify patient insurance benefits and eligibility
- Calculate copays and treatment estimates
- Assist with batching insurance claims
- Support accounts receivable follow-ups and insurance communication
Marketing & Practice Growth
- Contribute ideas to increase patient engagement and new patient flow
- Assist with internal marketing initiatives and referral programs
- Support community outreach and patient relationship building
What We’re Looking For
- Previous experience in a dental or healthcare office preferred
- Strong communication and customer service skills
- Ability to confidently discuss treatment plans and financial arrangements
- Strong organizational and time-management skills
- High attention to detail with documentation and data entry
- Comfort using dental software (Open Dental experience is a plus)
- A proactive, solution-oriented mindset
- A positive and energetic personality who enjoys working with people
Why Join Seneca Smiles
- Supportive, family-oriented team culture
- Opportunities for professional growth and advancement
- A meaningful role impacting patient confidence and health
- A collaborative environment where ideas and creativity are welcomed
Benefits (Full-Time)
- 401(k) with matching
- Dental benefits
- Health insurance stipend
- Continuing education opportunities
- Paid time off
- Opportunities for advancement
Schedule
- Monday – Friday (alternating 4 day weeks)
- No weekends
Location
Great Falls, VA 22066 (Ability to commute required)
Schedule:
- 8 hour shift
- Choose your own hours
- Monday to Friday
- No weekends
Experience:
- Customer service: 1 year (Required)
- Dental terminology: 1 year (Preferred)
- Computer skills: 1 year (Required)
Ability to Commute:
- Great Falls, VA 22066 (Required)
Work Location: In person
We are a family owned and operated dental office that firmly believes that educating our patients results in better oral health. We see patients of all ages (babies all the way up through the elderly) and are able to do most procedures in-office. The doctors have a conservative stance to dentistry, and prefer to be pro-active in treating small problems so they don't lead to bigger problems down the road. It is our goal at the office to help everyone achieve a beautiful, healthy smile so that they live with confidence. Dentistry isn't just our doctors jobs- it is their passion, and you can hear it in the way that they speak to patients about care.
