Guest Relations - Marketing Support Specialist | Bilingual Japanese

Hourly Rate: $21.00

PAY: $21.00 /hourly + Group Commission

SCHEDULE: Full-time | 5 days per week with typically set days off | Typical Shifts: 8:00 AM4:30 PM or 8:30 AM5:00 PM | flexibility to work weekends and holidays. Subject to business needs

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Marriott Vacation Club, a leader in the vacation ownership industry, is seeking motivated individuals with customer service and local area expertise to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are motivated to provide outstanding customer service. As a Guest Relations Coordinator, you will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.

What's in it for you?

• Hotel and resort discounts
• Immediate 401(k) Company match up to 6%
• Growth and development opportunities
• Positive work environment

What will you do?

• Conduct pre-arrival calls to guests coming on a promotional package.
• Engage with guests and provide elevated customer service by phone.
• Effectively communicate the benefits of the guest's vacation package and confirm details.
• Provide the highest level of service to suggest local attractions and restaurant recommendations.
• Provide effective problem resolution techniques if applicable.

What are the requirements?

• Enjoy talking with guests by phone
• Excellent written and verbal communication skills
• Local area knowledge
• Computer skills
• Flexible schedule, including the ability to work weekends and holidays
• Bi-lingual read, write, speak Japanese and English fluently

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.