Chief Member Experience & Service Excellence Officer (, MI, United States)
Pfcu4me is looking for Chief Member Experience & Service Excellence Officer (, MI, United States) in United States, MI.
This local job opportunity with ID 3772984319 is live since 2026-08-03 00:12:03.
PFCU is seeking a Chief Member Experience Officer to plan, direct and execute the full scope of the member experience strategy across branch operations, contact center, ITM, and facilities. This role reports to the EVP and requires regular oversight of multiple departments to ensure a consistent, member-centric experience across all channels. The position includes leadership over budgeting, regulatory compliance, and vendor risk, with a focus on driving service excellence and achieving strategic J-18808-Ljbffr5c143e31-5e48-4549-b638-05792d185386
PFCU is seeking a Chief Member Experience Officer to plan, direct and execute the full scope of the member experience strategy across branch operations, contact center, ITM, and facilities. This role reports to the EVP and requires regular oversight of multiple departments to ensure a consistent, member-centric experience across all channels. The position includes leadership over budgeting, regulatory compliance, and vendor risk, with a focus on driving service excellence and achieving strategic J-18808-Ljbffr5c143e31-5e48-4549-b638-05792d185386